DPU Hiring Event - Customer Service Supervisor
City of Richmond, Virginia · Broad Run, VA · 1 wk ago
OTHRFull-time
About
This is an EXCITING time to Join the City of Richmond! We are committed to nurturing talent, fostering growth opportunities, and building strong connections within our workforce. As we continue to make strides to becoming the employer of choice.
Benefits
- Virginia Retirement System (VRS)
- Language Incentive
- Referral Bonus
- Tuition Assistance Program
Pay
The anticipated hiring range is $54,503 - $78,401.
Responsibilities
- Resolve customer complaints and billing queries
- Process changes to accounts and assist customers with other issues
- Serve as an essential employee, required to work when the City is closed due to public emergencies, critical or hazardous conditions, or inclement weather
- Work overtime, nights, and weekends as required
- Provide routine and advanced-level customer service
- Handle opening and closing operations
- Handle basic and escalated inquiries by team members and the Leadership Team
- Assist customers, departments, and employees by providing information, handling requests, and researching and responding to inquiries over telephone, email, and in-person
- Monitor and evaluate employee performance