Customer Service Supervisor – Department of Human Services

About the role

VISION El Paso County will be a trusted regional leader known for excellence in county service delivery. Our purpose is to provide essential public services to the Pikes Peak Region in support of our residents, businesses, and communities, enhancing the freedom for all to thrive.

Responsibilities

• Oversees assigned program area in accordance with strict State, Federal, County, and Agency guidelines, monitoring for accuracy and fiscal accountability.
• Addresses client concerns, resulting in appropriate problem resolution.
• Supervises assigned staff, including scheduling, assigning, and monitoring work to ensure accuracy, efficiency, and high levels of customer service.
• Collaborates with various programs and lobby staff to ensure compliance with program and Agency policies and procedures.
• If assigned to the EBT program, responsible for oversight of multiple EBT issuance locations, including satellite offices, as well as EBT inventory and supplies, including tracking, ordering, and verifying inventory.
• Ensures the security of EBT inventory and supplies. Conducts regular EBT reconciliations with staff to ensure fiscal accountability for EBT issuance and State and County audits.
• Responsible for distributing and recording county petty cash for DHS; performs routine audits.
• Attends training and workshops; ensures staff attend appropriate training as required.
• Provides lobby support to other units as needed.
• Performs other duties as required.

Requirements

• High school diploma or equivalent education.
• Four years of customer service experience; two years of the required experience must be in a large organization or in the human services field.

Qualifications

• Knowledge of standard office equipment, including computer, fax machine, copier, and telephone.
• Ability to efficiently plan, schedule, and organize.
• Ability to prioritize and complete tasks in a timely manner.
• Ability to respond in a flexible manner and reprioritize work as situations change.
• Ability to lead, manage, and train others; ability to objectively review the performance and work of employees.
• Ability to communicate and work effectively with co-workers, other DHS personnel, clients, other agencies, and the public.
• Ability to provide excellent customer service.
• Ability to assess situations and make prudent and appropriate decisions; ability to apply conflict resolution and problem-solving skills.
• Maintain regular and punctual attendance.

Supervision

• This classification requires supervising and monitoring performance for a regular group of employees or unit(s) including providing input on hiring/disciplinary action and work objectives/ effectiveness, performance evaluations, and realigning work as needed.

Special projects

• Manages with little oversight, and assignments may be reviewed upon completion.
• Performance reviewed periodically.

Qualifications

• Knowledge of standard office equipment, including computer, fax machine, copier, and telephone.
• Ability to efficiently plan, schedule, and organize.
• Ability to prioritize and complete tasks in a timely manner.
• Ability to respond in a flexible manner and reprioritize work as situations change.
• Ability to lead, manage, and train others; ability to objectively review the performance and work of employees.
• Ability to communicate and work effectively with co-workers, other DHS personnel, clients, other agencies, and the public.
• Ability to provide excellent customer service.
• Ability to assess situations and make prudent and appropriate decisions; ability to apply conflict resolution and problem-solving skills.
• Maintain regular and punctual attendance.

Supervision

• This classification requires supervising and monitoring performance for a regular group of employees or unit(s) including providing input on hiring/disciplinary action and work objectives/ effectiveness, performance evaluations, and realigning work as needed.

Special projects

• Manages with little oversight, and assignments may be reviewed upon completion.
• Performance reviewed periodically.

Qualifications

• Knowledge of standard office equipment, including computer, fax machine, copier, and telephone.
• Ability to efficiently plan, schedule, and organize.
• Ability to prioritize and complete tasks in a timely manner.
• Ability to respond in a flexible manner and reprioritize work as situations change.
• Ability to lead, manage, and train others; ability to objectively review the performance and work of employees.
• Ability to communicate and work effectively with co-workers, other DHS personnel, clients, other agencies, and the public.
• Ability to provide excellent customer service.
• Ability to assess situations and make prudent and appropriate decisions; ability to apply conflict resolution and problem-solving skills.
• Maintain regular and punctual attendance.

Supervision

• This classification requires supervising and monitoring performance for a regular group of employees or unit(s) including providing input on hiring/disciplinary action and work objectives/ effectiveness, performance evaluations, and realigning work as needed.

Special projects

• Manages with little oversight, and assignments may be reviewed upon completion.
• Performance reviewed periodically.

Qualifications

• Knowledge of standard office equipment, including computer, fax machine, copier, and telephone.
• Ability to efficiently plan, schedule, and organize.
• Ability to prioritize and complete tasks in a timely manner.
• Ability to respond in a flexible manner and reprioritize work as situations change.
• Ability to lead, manage, and train others; ability to objectively review the performance and work of employees.
• Ability to communicate and work effectively with co-workers, other DHS personnel, clients, other agencies, and the public.
• Ability to provide excellent customer service.
• Ability to assess situations and make prudent and appropriate decisions; ability to apply conflict resolution and problem-solving skills.
• Maintain regular and punctual attendance.

Supervision

• This classification requires supervising and monitoring performance for a regular group of employees or unit(s) including providing input on hiring/disciplinary action and work objectives/ effectiveness, performance evaluations, and realigning work as needed.

Special projects

• Manages with little oversight, and assignments may be reviewed upon completion.
• Performance reviewed periodically.

Qualifications

• Knowledge of standard office equipment, including computer, fax machine, copier, and telephone.
• Ability to efficiently plan, schedule, and organize.
• Ability to prioritize and complete tasks in a timely manner.
• Ability to respond in a flexible manner and reprioritize work as situations change.
• Ability to lead, manage, and train others; ability to objectively review the performance and work of employees.
• Ability to communicate and work effectively with co-workers, other DHS personnel, clients, other agencies, and the public.
• Ability to provide excellent customer service.
• Ability to assess situations and make prudent and appropriate decisions; ability to apply conflict resolution and problem-solving skills.
• Maintain regular and punctual attendance.

Supervision

• This classification requires supervising and monitoring performance for a regular group of employees or unit(s) including providing input on hiring/disciplinary action and work objectives/ effectiveness, performance evaluations, and realigning work as needed.

Special projects

• Manages with little oversight, and assignments may be reviewed upon completion.
• Performance reviewed periodically.

Qualifications

• Knowledge of standard office equipment, including computer, fax machine, copier, and telephone.
• Ability to efficiently plan, schedule, and organize.
• Ability to prioritize and complete tasks in a timely manner.
• Ability to respond in a flexible manner and reprioritize work as situations change.
• Ability to lead, manage, and train others; ability to objectively review the performance and work of employees.
• Ability to communicate and work effectively with co-workers, other DHS personnel, clients, other agencies, and the public.
• Ability to provide excellent customer service.
• Ability to assess situations and make prudent and appropriate decisions; ability to apply conflict resolution and problem-solving skills.
• Maintain regular and punctual attendance.

Supervision

• This classification requires supervising and monitoring performance for a regular group of employees or unit(s) including providing input on hiring/disciplinary action and work objectives/ effectiveness, performance evaluations, and realigning work as needed.

Special projects

• Manages with little oversight, and assignments may be reviewed upon completion.
• Performance reviewed periodically.

Qualifications

• Knowledge of standard office equipment, including computer, fax machine, copier, and telephone.
• Ability to efficiently plan, schedule, and organize.
• Ability to prioritize and complete tasks in a timely manner.
• Ability to respond in a flexible manner and reprioritize work as situations change.
• Ability to lead, manage, and train others; ability to objectively review the performance and work of employees.
• Ability to communicate and work effectively with co-workers, other DHS personnel, clients, other agencies, and the public.
• Ability to provide excellent customer service.
• Ability to assess situations and make prudent and appropriate decisions; ability to apply conflict resolution and problem-solving skills.
• Maintain regular and punctual attendance.

Supervision

• This classification requires supervising and monitoring performance for a regular group of employees or unit(s) including providing input on hiring/disciplinary action and work objectives/ effectiveness, performance evaluations, and realigning work as needed.

Special projects

• Manages with little oversight, and assignments may be reviewed upon completion.
• Performance reviewed periodically.

Qualifications

• Knowledge of standard office equipment, including computer, fax machine, copier, and telephone.
• Ability to efficiently plan, schedule, and organize.
• Ability to prioritize and complete tasks in a timely manner.
• Ability to respond in a flexible manner and reprioritize work as situations change.
• Ability to lead, manage, and train others; ability to objectively review the performance and work of employees.
• Ability to communicate and work effectively with co-workers, other DHS personnel, clients, other agencies, and the public.
• Ability to provide excellent customer service.
• Ability to assess situations and make prudent and appropriate decisions; ability to apply conflict resolution and problem-solving skills.
• Maintain regular and punctual attendance.

Supervision

• This classification requires supervising and monitoring performance for a regular group of employees or unit(s) including providing input on hiring/disc