DP Technical Product Manager

Remote position focusing on Domino’s digital printing product portfolio. Cross-functional role interacting with all departments on product reliability, customer efficiency, Domino service efficiency, and aftermarket.

Responsibilities

• Lead and deliver customized training programs
• Install, train, and implement DFE workflows on new press sales
• Develop strategies to improve customer efficiency and increase aftermarket sales
• Participate in pre-sales activities, including demonstrations and TCO analysis
• Develop strategies to improve effectiveness of pre-sales activities
• Support customers via telephone/helpdesk as needed
• Train Domino staff on DFE, workflow, and applications for better customer support
• Lead training of Domino staff on installation, training, and implementation of DFE workflows
• Develop strategies to increase installation efficiencies with the Service team
• Provide detailed documentation for all site visits, including outcomes and action plans
• Document application details from customer visits
• Provide market feedback and customer requirements to Product Management
• Provide reliability data to the Service Team
• Manage escalations related to DFE and applications issues
• Work with Domino Group Development team in product validation
• Collaborate with NA Technical Product Managers to support product validation, issue resolution, and escalation

Requirements

• Associates or Bachelor’s degree (B.S.) with experience and/or training in printing technology, or equivalent combination of education and experience
• Understanding of the entire digital print life cycle, including press settings, MIS/ERP systems, file prep, VDP, color management/RIP software, and output
• Valid Driver’s License
• Ability to travel up to 75%

Skills

• Excellent communication skills
• Ability to work with different levels of employees and customers
• Strong time management skills with a proven ability to meet deadlines
• Proficiency in Microsoft Office (Excel, PowerPoint, Word)
• Strong analytical and problem-solving skills
• Ability to prioritize tasks and ask for help when necessary

Physical Demands

• Light work involving exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently
• Activities may include pushing, pulling, stooping, reaching, gross/fine manipulation, driving, kneeling, crawling, and climbing

Health & Safety Concerns

• Exposure to chemical hazards such as solvents, adhesives, paints, toxic dusts, and potentially toxic fumes or acids
• General office environment

About the Company

Domino North America (Domino Amjet) is the US and Canadian division of Domino Printing Sciences, a global expert in industrial printers. Specializing in digital printing presses and traceability solutions for sectors including food, beverage, life sciences, packaging, cleaning, personal care, building, and construction. Domino’s technology is used in everyday products from beverage cans to household goods, industrial glass, and packaging materials. Founded in 1978, Domino operates through a global network of 25 subsidiary offices and over 200 distributors in more than 120 countries, employing over 2,600 people worldwide. Domino North America was named one of the Top 15 Best Places to Work in Illinois in 2023, with an Employee Net Promoter Score (eNPS) consistently above 50.

Pay

$90,000 - $115,000 (based on qualifications)

Benefits

• PPO and High-Deductible Health Plans
• Health Savings Account with employer contributions
• Flexible Spending Accounts
• Dental and Vision Plans
• Company-paid Life and AD&D Insurance
• Short-term and long-term disability insurance
• Voluntary life and AD&D insurance for employees and eligible dependents
• 401(k) Retirement Plan with employer match
• Voluntary benefits such as pet insurance and legal assistance
• Paid Parental Leave and Paid Volunteer Day
• Vacation, Sick Days, Floating Holidays, and Company Holidays
• Annual Bonus
• Summer Friday Program (May to October)*
• Company closure between Christmas and New Year’s*
• Hybrid or fully remote work schedules*

*Note: Due to business needs, these programs may not be available for all positions.