Downtown Grand Hotel & Casino - Front Desk Assistant Manager OEM

About the role

Join Our Team as a Front Desk Assistant Manager! At Aimbridge Hospitality, we’re all about creating unforgettable guest experiences—and as our Front Desk Assistant Manager OEM, you’ll be right at the heart of it. Working side‑by‑side with the Front Desk Manager, you’ll help keep the front office running smoothly, making sure every guest is greeted with warmth, efficiency, and a touch of hospitality magic. You’ll help drive room revenue, boost occupancy, and lead the team in delivering service that guests rave about. This position is an overtime‑eligible manager (OEM); overtime does apply and is calculated accordingly.

Responsibilities

• Service with a Smile: Deliver top‑notch, friendly service to guests and team members, ensuring everyone feels right at home.
• Lead the Way: Motivate, coach, and guide the front desk crew, maintaining high standards, smooth operations, and a positive vibe.
• Problem‑Solving Powerhouse: Identify issues before they become problems and handle guest concerns with calm, quick thinking.
• Smooth Operations Specialist: Oversee room revenue, maintain a professional appearance, and keep systems running efficiently.
• Detail Management: Apply financial acumen, organizational skills, and technical know‑how to keep front‑desk functions on point.

Requirements

• 2‑year college degree with 3 or more years of related experience, or a 4‑year college degree with at least 1 year of related experience.
• 3–5 years of progressive experience in a hotel or related field, preferably with supervisory experience.
• Effective in handling stressful, high‑pressure situations while maintaining composure and objectivity.

Qualifications

• Compliance with certification requirements may include Food Handlers, Alcohol Awareness, CPR, and First Aid.

Benefits

• Competitive benefits package after an initial waiting period for full‑time hires.
• Daily Pay option (ask recruiter for details).
• Medical, Dental, and Vision coverage.
• Short‑Term and Long‑Term Disability Income.
• Term Life and AD&D Insurance.
• Paid Time Off.
• Employee Assistance Program.
• 401(k) Retirement Plan.

Pay

Now offering Daily Pay; ask your recruiter for more details.