DoubleTree Boston North Shore - Waterpark Manager

About the Role

The Waterpark Manager is responsible for assisting with the management of the Water Park operation (may also include Water Sports), revenue generation, and expense management. Exempt managers must customarily and regularly direct the work of at least 3 full-time associates or their equivalents. Primary duties must consist of administrative, executive, or professional tasks more than 50 percent of the time and involve the use of discretion and independent judgment more than 50 percent of the time.

Responsibilities

• Lead the management team in their areas of focus as needed.
• Encourage advancement for Team Members qualified and interested in career development.
• Maintain an efficient, cooperative atmosphere among Team Members.
• Develop, implement, and monitor schedules for Water Park operation.
• Recruit, hire, train, and maintain Team Members for the department.
• Interface with the Human Resources department to communicate staffing needs and assist in the hiring process.
• Anticipate turnover to maintain proper staffing levels.
• Create and initiate Team Member incentive programs to increase morale.
• Clearly describe and assign responsibility and authority for the operation of the department.
• Maintain a working knowledge of emergency procedures and administer first aid as necessary.
• Coordinate and document incidents involving guests and Team Members.
• Maintain a working knowledge of general and departmental safety procedures.
• Use and reinforce safe chemical handling and adhere to SDS practices and procedures.
• Follow and train Team Members in procedures concerning protection against bloodborne pathogens.
• Enforce rules and regulations and render appropriate disciplinary measures when necessary.
• Effectively deal with internal and external customers, resolving conflicts with patience and diplomacy.
• Motivate diverse groups to achieve extraordinary goals and overcome challenges.
• Manage people to achieve performance goals with excellent people management skills, including conflict resolution, coaching, and promoting teamwork.
• Instruct Red Cross Lifeguard training and certification, as needed.
• Assist with in-service trainings throughout the year.
• Work late nights, weekends, and holidays as required.
• Work in a humid, warm environment and be immersed in water for extended periods of time.

Requirements

• High School diploma or equivalent is required; College degree preferred.
• Minimum 2 years of experience in supervising employees.
• Current American Red Cross Certification: Lifeguard & First Aid.
• Current American Red Cross Certification: CPR for the Professional Rescuer.
• Current American Red Cross Certification: AED and Oxygen Administration.
• Proficient in Microsoft Office (Word, Excel, PowerPoint) and Outlook.

Benefits

After an initial waiting period, full-time positions are eligible for a competitive benefits package that includes:

• Daily Pay option (ask your Recruiter for details).
• Medical, Dental, and Vision Coverage.
• Short-Term and Long-Term Disability Income.
• Term Life and AD&D Insurance.
• Paid Time Off.
• Employee Assistance Program.
• 401k Retirement Plan.

About the Property

DoubleTree Boston North Shore provides a versatile workplace near the I-95/US-1 interchange, with direct access to the Atlantis Sports Club and the Indoor Water Park of New England. Team members support comfortable guest rooms, on-site dining, fitness facilities, and flexible event venues. With proximity to Salem, Burlington, and the broader North Shore region, the property serves families, business travelers, and groups. It’s a dynamic environment suited for staff who enjoy working in a full-service hotel with diverse guest needs.