Door Attendant - Savannah, GA

Parking Management Company (PMC) is a national leader in hospitality-focused parking services. Headquartered in Nashville, Tennessee, PMC provides valet and self-parking management, shuttle services, event parking, and porter/bell services across multiple industries including hotels, resorts, healthcare, and event venues. With a commitment to excellence and a guest-first mindset, PMC serves as an extension of the hospitality experience—delivering seamless, high-touch service to partners and guests alike.

About the role

The Door Attendant provides exceptional guest service by assisting with luggage, offering directions, and ensuring smooth arrivals and departures. This role supports the front desk and valet teams, helps with guest requests, and maintains a welcoming, professional atmosphere to enhance the overall hospitality experience.

The primary objective is to provide outstanding guest service by ensuring smooth luggage handling, assisting with transportation needs, and offering a warm and professional first impression. The Door Attendant enhances the guest experience by being attentive, proactive, and knowledgeable about the hotel and local area while upholding the highest service standards.

Responsibilities

• Guest Assistance and Luggage Handling: Assist guests with luggage handling and provide support during check-in and check-out to ensure a smooth, welcoming experience. Greet guests, manage luggage transfers, explain hotel amenities, coordinate departures, and help arrange transportation, all while maintaining professionalism and attentiveness to enhance guest satisfaction.
• Guest Requests and Concierge Support: Support guest satisfaction by promptly handling requests, providing recommendations, and assisting with deliveries, all while maintaining a professional and welcoming presence to create a positive and memorable guest experience.
• Lobby and Entry Maintenance: Ensure a positive first impression by keeping the lobby and bell stand clean, organized, and welcoming while maintaining luggage carts and equipment to support a smooth and professional guest experience.
• Safety and Security Compliance: Uphold safety and security by following proper procedures for handling guest belongings, assisting during emergencies, and monitoring the lobby and entrance to maintain a safe, orderly, and welcoming environment.
• Perform other tasks as needed to support operational goals, while remaining flexible to changing business needs.
• Attend staff meetings and complete all required training modules on time.

Requirements

• A high school diploma or GED is required; experience in parking, hospitality, or a similar customer service field is beneficial.
• A valid driver’s license and reliable transportation are required, along with maintaining an acceptable motor vehicle record with no more than three moving violations within a three-year period.
• Must pass and maintain a clean background check.
• Provide exceptional guest service through professional communication, active listening, and personalized assistance, creating a welcoming and memorable experience that aligns with company standards.
• Handle guest luggage safely and efficiently, ensuring belongings are transported with care and discretion. Maintain confidentiality, follow proper storage procedures, and ensure luggage is organized, secure, and easily retrievable.
• Must have the stamina to stand, walk, and lift up to 50 lbs for extended periods, often in varied weather conditions, while maintaining a professional appearance and following uniform and grooming standards.
• Flexibility to work nights, weekends, and holidays is required to support guest needs and hotel operations.

Work Environment

Work in both indoor and outdoor settings, collaborating with teams, vendors, and clients in on-site and corporate environments. Regularly use computers, communicate by phone, and work around parking facilities with exposure to weather conditions and noisy environments with moving vehicles.

Employees may be required to use personal cell phones for work-related communication, including coordination with team members, managers, and clients, as well as accessing work applications. Reimbursement for work-related phone usage will follow company policy.

Pay

Hourly rate plus tips opportunities (rates can vary by market; tips based on service performance and customer interactions). This position is classified as non-exempt under the Fair Labor Standards Act (FLSA), meaning employees are eligible for overtime pay for hours worked beyond 40 in a workweek at a rate of one and one-half times their regular hourly rate. All hourly rates will meet or exceed the minimum wage requirements for your specific work location.

Benefits

• Health Benefits: Medical, vision, and dental insurance (upon eligibility).
• 401K: Upon eligibility.
• Supplemental Insurance: Life insurance and critical illness.
• Bonus opportunities.
• Internal leadership development program.
• Paid time off.
• Paid training.
• Tuition assistance through Bellevue University – up to $5,250 per year.
• Nationwide discounts through Perks at Work.

PMC is compliant with all state-specific required and FMLA paid leave requirements, such as sick leave and state paid family leave. A 120-day introductory period applies to employment.