Donor Services Assistant (Temporary)

About the role

The Donor Services Assistant serves as one of the primary points of contact for our donors, helping answer their questions, solve their problems, and facilitate their donations. They also participate in the development of messages for donors about MSF's programs and policies.

Responsibilities

• Pursue strategic opportunities in coherence with MSF-USA's strategy, that create long-term value for the movement by identifying and developing new audience segments or donors for its mission.
• Build trust and loyalty with potential and existing donors. At the simplest level, update donors on activities. At a more complex level, build long-term relationships with key donors and key donor segments. Take overall responsibility for designing, developing, and delivering the donor engagement strategy. May be through channels or through personal relationships.
• Secure reliable, sustainable, and efficient resources in alignment with MSF-US commitments.
• Drive awareness and consideration through brand positioning based on the brand strategy and implement brand plans.
• Deploy and champion the latest technological systems and capabilities that push the boundaries of what Development can produce for its donors.

Qualifications

• Minimum two years’ administrative experience, preferably in a customer service and/or non-profit environment, plus B.A., or equivalent experience.
• Strong interpersonal, written, and oral communications skills.
• Proven administrative skills including keen attention to detail with ability to track multiple projects at one time.

Skills

• Operates as a recognized expert to shift into and out of a mental mindsets associated with assessing the facts and circumstances of the current situation and/or environment and making the appropriate/innovative adjustments to thinking and work habits to thrive in any scenario.
• Applies expertise to act as an authority to accurately identify and understand the key donation influences pertaining to an opportunity.
• Applies expertise to act as an authority to quickly and effectively establish trust within the client’s organization.
• Applies expertise to act as an authority to orient MSF-USA around delivering to the key needs of their donors.

Benefits

Compensation: $53,702 - $80,554; Please note that this role is compensated on an hourly basis and is structured around a 35-hour work week. In alignment with MSF USA’s compensation framework, new hires are generally offered between the minimum and midpoint of the range based on relevant experience, skills, and internal equity.

Pay

$53,702 - $80,554

Schedule

Structured around a 35-hour work week.

Supervisory Responsibility

No supervisory responsibility for this position.

Equal Opportunity and Accommodations Statement

MSF-USA is dedicated to creating a diverse, impartial, and inclusive workforce. We are an equal opportunity employer and do not discriminate based on gender identity or expression, sexual orientation, race, religion, age, national origin, disability, marital status, pregnancy status, veteran status, genetic information, or any other differences as per applicable laws. We also provide reasonable accommodations for individuals with disabilities or religious beliefs and practices. If you require accommodations during the application process, please contact us at recruitment@newyork.msf.org. We strongly encourage individuals from underrepresented communities in the Humanitarian Aid sector to apply.