Donor Services Assistant

About the Role

This is a temporary position within the Donor Services team, supporting daily financial donation processing and providing excellent donor support. Weekly hours will fluctuate between 25 and 30, with a schedule provided at least two weeks in advance. The role focuses on financial donation processing while representing the organization’s Mission, Vision, and Values.

Responsibilities

• Act as a contributing member of the Development Team, demonstrating strong communication, teamwork, and commitment to the mission.
• Represent the organization with professionalism and warmth in all interactions.
• Pick up incoming mail daily from the local post office.
• Process donations via check, credit card, and online platforms, ensuring data accuracy and confidentiality.
• Pull third-party donation reports to ensure accurate crediting.
• Run assigned imports and assist with database maintenance.
• Respond to donor calls and emails within one business day.
• Update donor information in the database.
• Support the preparation and distribution of acknowledgment letters and donor receipts.
• Learn and apply all necessary software tools and internal procedures related to donation processing.

Requirements

Mission Alignment

• Represent the organization’s Mission, Vision, and Values.
• Protect the Mission, pursue the Vision, and reflect the Values of the San Diego Rescue Mission.
• Be intentional in fostering diversity and building team capacity.

Spiritual Development

• Engage daily in prayer and scripture.
• Model servant leadership in word and actions.
• Be an active member of a local church community.
• Maintain a coachable, humble, and growth-oriented mindset.

Qualifications

• Minimum of a high school diploma or GED.