Donor Relations Specialist

About the role

Vitalant is seeking a Donor Relations Specialist dedicated to making a positive difference. If you are customer-focused and impact-inspired to help others, you’ll experience a career built on purpose, an organization created to care, and a team committed to lead—together. As a Donor Relations Specialist, you will support Vitalant's life-saving mission by greeting donors at local donation centers, providing education on various blood and blood product donation procedures, ensuring donor comfort, addressing pre-donation questions, and scheduling their next blood donations.

Responsibilities

• Assist donor services staff by addressing donor questions and monitoring donor wait times.
• Retain current donors by scheduling their next donation appointment.
• Educate donors on additional collection techniques to optimize donation opportunities.
• Administer customer service and marketing surveys to donors.
• Review and enhance frequent donor programs and collection technologies, such as automated systems, to optimize donation opportunities.

Requirements

• High School Diploma or GED required.
• One year of customer service experience required.

Pay

$21.00 to $22.30 per hour. Salary is commensurate with a candidate's experience, qualifications, skills, and geographic location.

Schedule

• Sunday: 6:00 AM – 3:30 PM (Midtown)
• Monday: 6:00 AM – 2:30 PM (Midtown)
• Wednesday: 10:00 AM – 6:00 PM (Roseville)
• Thursday: 6:00 AM – 2:30 PM (Roseville)

Locations:

• Midtown Center – 1608 Q St., Sacramento, CA 95811
• Roseville Center – 10529 Fairway Dr., Ste 100, Roseville, CA 95678

Benefits

• Medical, dental, and vision insurance
• 401K + 5% company match
• Tuition assistance up to $5,000 per year
• Free basic life and AD&D insurance
• Free short- and long-term disability insurance
• Paid time off
• Employee Resource Groups
• Recognition and perks