Donor Relations Specialist
About the role
The Donor Relations Specialist (DRS) will lead the design and implementation of a strong Mid-Level donor relations program for the EPA/Delaware Division with a special emphasis on geographical areas served by Service Extension Units. This role will develop a comprehensive action plan in managing their Mid-Level donor portfolio to identify and qualify, cultivate, solicit, and steward donors who are defined as Mid-Level with a goal of retaining and upgrading their gifts as well as consideration of transitioning donors to Major Gifts or Gift Planning portfolios. This position will also work in tandem with the THQ direct mail and marketing program and database to determine a strategic plan of cultivation, solicitation, and stewardship efforts for Mid-Level donors identified through those channels. There is a working relationship with the THQ Associate Director of Major Gifts who provides strategic oversight and support on portfolio management and goal setting. This will involve engagement by strategic communications through all mediums and personalization of outreach, including virtual or in-person donor visits as needed. This position will determine appropriate and meaningful Mid-Level donor annual fundraising and marketing strategies and will work collaboratively with territorial, divisional, and local marketing leadership to ensure that The Salvation Army's mission and fundraising objectives are met and/or exceeded. Direct marketing practices will be leveraged with major and gift planning components and approaches as an enhanced form of direct marketing to raise revenue but to also cultivate and nurture strong bonds and relationships with The Salvation Army.
Responsibilities
- Lead the design and implementation of a strong Mid-Level donor relations program for the EPA/Delaware Division with special emphasis on geographical areas served by Service Extension Units
- Develop a comprehensive action plan in managing their Mid-Level donor portfolio to identify and qualify, cultivate, solicit, and steward donors defined as Mid-Level
- Retain and upgrade Mid-Level donor gifts and consider transitioning donors to Major Gifts or Gift Planning portfolios
- Work in tandem with the THQ direct mail and marketing program and database to determine a strategic plan of cultivation, solicitation, and stewardship efforts for Mid-Level donors identified through those channels
- Engage donors through strategic communications across all mediums and personalization of outreach, including virtual or in-person donor visits
- Determine appropriate and meaningful Mid-Level donor annual fundraising and marketing strategies
- Work collaboratively with territorial, divisional, and local marketing leadership to ensure fundraising objectives are met and/or exceeded
- Leverage direct marketing practices with major and gift planning components to raise revenue and cultivate strong bonds with The Salvation Army
Qualifications
- Bachelor's degree in a related field from an accredited college or university or related work experience or specialized training in Fundraising Management
- 2-4 years of progressively responsible experience in fundraising, management or any equivalent combination of training and experience which provides the required knowledge, skills, and abilities
- Must be extremely organized and able to manage a busy schedule of stewardship activities in a timely manner
- Proficiency in Microsoft Office, as well as experience with donor tracking and/or database software required
- Knowledge of CRM, Salesforce software is preferable (otherwise must be trained)
- Must have very strong analytical skills, able to analyze data and develop targeted fundraising strategies to segmented groups based on research
- Enthusiastic collaboration with multiple fundraisers and teammates is essential
- Must have strong communications skills, willingness to travel regularly, and a valid Driver's License and access to a vehicle required
- Child Protection Clearances PA Act 153 requires completion of PA Child Abuse History Clearance, PA State Police Criminal Record Check and FBI Criminal Record/Fingerprint Check along with renewals every five years
- Must have an understanding of and support for the Mission of The Salvation Army
Pay
$62,400-$65,000, depending on education and experience; 13 Exempt
Schedule
Full-Time 40 hrs/week
Benefits
- Generous paid time off every year that includes holidays, up to 3 personal days, vacation time and sick time
- Employer funded Pension Plan (company contributions begin after 1 year of employment)
- Comprehensive health care coverage with low cost employee premiums, co-pays and deductibles
- Eligibility for supplemental insurance plans including Short Term Disability, AFLAC and Voluntary Term Life
- Flexible Spending Accounts
- Eligibility for the Federal Government's Public Student Loan Forgiveness Program
- A job with a good purpose