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Jobs · OTHR · Texas

Donor Relations Officer, Mid-Level Giving

KERA – North Texas Public Broadcasting · Dallas, TX · 1 mo ago
HybridOTHR$75k–$85k/yrFull-time

Position Summary

The Donor Relations Officer (DRO) manages and grows a portfolio of mid-level donors, typically in the $1,000–$4,999 range, with a focus on deepening relationships, increasing giving, and qualifying donors for major gifts.

Portfolio Management & Donor Strategy

  • Manage a large portfolio of mid-level donors and prioritize 150–200 active donors at any given time for deeper, personalized engagement
  • Develop and execute individualized engagement strategies for top-tier donors within the portfolio

Donor Engagement & Relationship Building

  • Conduct discovery calls, meetings, and personalized outreach to understand donor interests, motivations, and capacity
  • Execute 12–24 annual touchpoints per active donor, with increasing personalization based on giving level
  • Build meaningful relationships that lead to increased giving and long-term engagement

Qualification & Pipeline Movement

  • Assess and track donor signals, including giving trends, responsiveness, and event participation
  • Qualify donors for movement into:
    • Higher levels of engagement and giving
    • Major gifts portfolios
    • Lower-touch, programmatic stewardship when appropriate

Revenue Growth & Upgrades

  • Drive increases in average gift size across the portfolio
  • Actively solicit gifts and upgrades, particularly toward the $2,500+ and $5,000+ levels
  • Partner with leadership and major gifts team on donors nearing qualification thresholds

Moves Management & Planning

  • Maintain clear and consistent documentation of donor interactions and next steps in the CRM
  • Develop monthly and quarterly plans for outreach, engagement, and solicitation
  • Ensure disciplined moves management practices across the portfolio

Collaboration & Events

  • Partner with stewardship, membership, and major gifts teams to coordinate donor experiences
  • Participate in and support donor events as a tool for engagement and qualification
  • Collaborate with data and analytics staff to refine portfolio strategy

What Success Looks Like in This Role

  • Growth in average gift size across the portfolio
  • Increased number of donors reaching $2,500+ and $5,000+ giving levels
  • Strong pipeline of qualified donors moving into major gifts
  • Effective portfolio management, with clear prioritization and movement of donors

What Will Make You Successful

  • 4–6+ years of experience in fundraising, donor relations, or sales
  • Experience managing donor or client portfolios with a focus on relationship-building and revenue growth
  • Strong interpersonal and communication skills, with the ability to build trust and rapport
  • Able to balance personalized engagement with scaled portfolio management
  • Data-informed and strategic in prioritizing time and outreach
  • Experience with CRM systems and moves management practices

Bonus if You Bring

  • Passion for public media

Salary Range

$75,000 - $85,000 annually, depending on experience

Benefits

  • Generous vacation (3 weeks), sick (8 days), personal time (2 days) and holidays (11)
  • Comprehensive health, dental and vision insurance
  • KERA-paid short and long-term disability, basic life insurance and AD&D insurance
  • Flexible scheduling and hybrid work environment
  • 401k plan with KERA-contribution after 6 months
  • Robust employee assistance program available to the employee and all members of their household
  • Strong company culture focused on connection, belonging and professional growth

Location

We expect that this position will work out of our Dallas office at least 50% of the time. (Equivalent to 20 hours per week)

How to Apply

Complete the application on KERA’s employment page.

Add an optional cover letter indicating why you’re excited about joining the KERA team.

Application Timeline

We generally close roles 2-4 weeks after posting. The hiring process may continue for several weeks after the closing of the role depending on the number of applicants.

About KERA

Serving the country’s fourth-largest media market, KERA reaches more than 5 million people monthly through KERA TV, KERA News, KXT, WRR and The Denton Record-Chronicle. For more than 65 years, North Texans have turned to KERA as a destination for community engagement and lifelong learning.

We encourage applicants from all backgrounds and points of view to consider employment opportunities at KERA.

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