Donor Relations (Mid-Level) Manager

About the role

The Salvation Army is an inspiring place to work, serving people with food, shelter opportunities, and more across the Northwest region. This position focuses on cultivating and engaging with mid-level donors, aiming to grow their contributions and deepen their connection to the organization's mission.

Responsibilities

• Manage relationships with an assigned portfolio of mid-level donors, including driving to offsite meetings and events.
• Provide timely acknowledgments, appreciation calls, impact updates, and stewardship communications.
• Respond promptly and professionally to donor inquiries.
• Invite donors to events, tours, and engagement opportunities.
• Maintain accurate donor records and document meaningful donor interactions in the CRM.
• Analyze donor activity and prepare reports to support fundraising strategy.
• Collaborate with Development team members, officers, and staff to strengthen donor relationships and fundraising outcomes.

Requirements

• Bachelor's degree or equivalent combination of education and experience.
• Minimum of three years of experience in fundraising, donor relations, customer service, communications, or a related field.
• Demonstrated success building relationships and providing exceptional customer service.
• Experience working with donor databases or Customer Relationship Management (CRM) systems preferred.

Qualifications

• Commitment to The Salvation Army's mission and values.
• Strong relationship-building and interpersonal skills.
• Excellent written, verbal, and telephone communication skills.
• Self-motivated, organized, and able to manage multiple priorities effectively.
• Strong attention to detail and follow-through.
• Ability to analyze information and identify opportunities for donor engagement and growth.
• Professional judgment when handling confidential information.
• Able to work independently and collaboratively within a team environment.
• Demonstrated initiative, adaptability, and problem-solving skills.
• Strong use of the English language in verbal and written communication.
• Ability to work in a fast-paced environment and maintain poise under pressure.
• Customer service mindset.
• Able and willing to keep information confidential.
• Ability to pass and follow The Salvation Army’s Protect the Mission program elements to ensure the safety of minors and vulnerable adults.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Experience with donor databases or CRM systems; Blackbaud preferred.
• Canva or desktop publishing experience preferred.
• Familiarity with AI-assisted tools such as Microsoft Copilot preferred.

Physical Requirements

• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis.
• Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach over their head.
• Ability to operate telephone.
• Ability to operate a desktop or laptop computer.
• Ability to lift up to 25 lbs.
• Ability to access and produce information from a computer.
• Ability to understand written information.