Donor Relations Coordinator-SC/Carson DHQ (Divisional Headquarters)-11-001

Position Summary

The Salvation Army, an evangelical part of the universal Christian church, is responsible for implementing administrative and donor-related activities for mid-level donor development. This position identifies, cultivates, solicits, stewards, and upgrades mid-level donors to major giving levels. The DRC consults with the Director of Development, Donor Services Director, and consultants to strategize mid-level donor fundraising efforts. This position plays a critical role in the fundraising effort of the Southern California Division through donor communication and interface.

Essential Functions

• Create and implement a strategic communications plan to identify, educate, cultivate, and solicit gifts from donors giving $1,000-$2,499 with the goal of increasing their annual level of giving.
• Call and thank donors who have given between $1,000 to $2,499 for the calendar year. Follow with a thank you letter and receipt for each gift.
• Partner with Development leadership to implement customized stewardship plans and donor recognition strategies.
• Develop stewardship plans for donors at various recognition levels within the major gift and planned giving programs.
• Collaborate with fundraising staff to follow acknowledgement and recognition procedures for gifts that are consistent across audiences. Also identify and develop recognition opportunities.
• Cook up annual fund solicitations at year end with direct mail program.
• Research and compose thank you letters and stewardship letters to mid-level donors.
• Research mid-level donors and prospects utilizing tools such as Donor Search to determine financial capacity.
• Enter donor contact and cultivation information into donor database.
• Review daily unassigned donor giving reports for prospects.
• Create stewardship materials such as postcards, holidays letters, gifts tags and other donor-facing marketing materials.
• Coordinate with fundraising staff to follow acknowledgment and recognition procedures for gifts that are consistent across audiences.
• Work with members of the Development team to coordinate events that advance donor involvement, cultivation, and stewardship.
• Attend monthly fundraising meetings and work closely with Major fundraising directors.
• Participate in all other duties and activities as requested or assigned.

Essential Qualifications

• Must embrace, support, and reflect well on The Salvation Army’s mission and values through one’s professional responsibilities and behavior at all times.
• Bachelor’s degree or comparable experience, plus a minimum of 3-5 years of experience in a non-profit fundraising role with a proven track record of success.
• Exceptional interpersonal, conversational, and presentation skills, demonstrating emotional intelligence, situational awareness, excellent writing abilities, and strong case development and pitching skills.
• Proven expertise in developing and maintaining positive relationships with diverse individuals, including executives, leadership volunteers, and wealthy donors, as well as internal stakeholders and leadership.
• The selected individual should enjoy problem solving, think strategically and creatively, and take initiative with good follow through.
• A high level of comfort with direct donor interaction is a must, including discussions of personal and family finances and asking for major financial commitments.
• Team player, able to check ego at the door, with an ability to collaborate effectively with officers, staff, and volunteers for successful achievement of position and department goals.
• Willingness and ability to travel regularly.
• Valid Driver’s License required.
• Able to work independently in a fast-paced environment without extensive admin support.
• Must be highly organized and able to effectively manage multiple projects and competing priorities with professionalism and grace.
• Must keep good documentation through contact reports and activity tracking, using The Salvation Army protocols and CRM.
• Demonstrated goal-oriented, with a drive to achieve agreed upon goals within agreed upon timeframes.

Other Functions

Performs other related duties as assigned by Donor Services Director or Divisional Director of Development.

Working Conditions

• Ability to walk, stand, bend, squat, climb, kneel and twist on an intermittent or sometimes continuous basis.
• Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead.
• Ability to operate computer, fax and telephone.
• Ability to lift up to 25 lbs.

PAY RATE

$75K-$801K/yr.