DONOR RELATIONS ASSOCIATE

About the role

This is a PRN position that assists Account Managers in achieving whole blood and apheresis collection goals.

Responsibilities

• Completion of telemarketing functions to educate, thank, and sign-up donors for future donations.
• On-site recruitment, sign-up tables, and donor flow assistance for blood drives.
• Help educate and convert donors to double red and platelet donations where appropriate.
• Aid in Marketing efforts through help with packing, distribution, and inventorying of incentive items, labelling products with recruitment related tags, and telemarketing of sweepstakes winners and Donor/Recipient Meet and Greet attendees.
• Assist with preparation efforts for special events (contacting invitees for participation lists, setting up gift tables, refreshments, check-in tables).
• Aid in data entry and organizational needs of the department.
• Exemplify CBC's Customer Service Mission and Core Values.
• Makes recommendations to improve organizational processes.

Requirements

• High school diploma or equivalent.
• Two to three (2-3) years’ experience in sales and marketing or customer service.
• Licenses / Certifications: Must have and maintain a valid driver's license.

Skills & Abilities

• Sales and marketing skills.
• Strong customer service skills both written and verbal.
• Flexibility and sensitivity to changing demands and priorities.
• Strong attention to detail in all work processes.
• Ability to work flexible hours with some nights and weekends.
• Ability to work independently with minimal supervision.
• Ability to communicate clearly with the general public.
• Ability to interact with individuals at all levels of the organization and customers in a helpful, courteous, and friendly manner while demonstrating sensitivity to and respect for diverse populations.
• Ability to work in a strong team environment.
• Ability to be responsive and available to management to address issues and concerns as they arise.
• Must be self-motivated and a self-starter with good organization skills.

Knowledge

• Working knowledge of computerized accounting systems.
• Knowledge of a variety of software applications (Microsoft Office Suite).
• Knowledge of Missouri and Kansas driving laws as applicable.