Donor Relations Associate

Essential Responsibilities

• Manages a portfolio of 250 - 300 of the organization’s Tier-C giving prospects and donors.
• Works collaboratively with the Donor Relations staff to identify major gift donor prospects among the Tier-C donors and helps steward donors who have reached their maximum giving potential.
• Coincides the cultivation, solicitation, and stewardship efforts for Tier-C donors through strategic communications, mission-driven donor experiences, and personalization.
• Oversees a range of activities that result in donors feeling appreciated, developing deeper bonds with, and greater affection for The Salvation Army and its mission.
• Presents and partners with leaders, colleagues, and members of the Development Department to achieve organizational goals.
• Captures new information for entry into the donor’s database record regarding donor’s interests, relationships, life events, and information about capacity for philanthropic giving.
• Learns and stays current with information about Salvation Army programs and projects and effectively communicates the mission to donors.
• Makes meetings with the Senior Donor Relations Director on a weekly basis for accountability and to discuss strategy and moves.
• Identifies and utilizes the most effective means of communication with individual donors (phone, email, regular mail, texting, etc.).

Qualifications

• Education/Experience: Bachelor’s degree (preferred)4 - 5 years of relationship building or related work experience or comparable experience, or any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.
• Skills, Knowledge & Abilities: Excellent writing skills and the ability to create proposals and marketing material for donors.Effective conversational and presentation skills, demonstrating emotional intelligence and situational awareness.Must keep good documentation through contact reports and activity tracking, according to Salvation Army protocols.Proven expertise in developing and maintaining positive relationships with diverse individuals, including executives, leadership volunteers and wealthy donors, as well as internal stakeholders and leadership.Skilled in problem solving, strategic thinking, creativity, initiative and good follow-through.High level of comfort with direct donor interaction, including discussions of personal and family finances and asking for major financial commitments.Team player with the ability to collaborate effectively with officers, staff and volunteers for successful achievement of position and department goals.Able to work independently in a fast-paced environment.Highly organized and able to effectively manage multiple projects and competing priorities with professionalism and grace.Demonstrated orientation to achieve goals, with a drive to achieve established goals within agreed upon timeframes.
• Computer Skills: Proficient in Microsoft Office 365Working knowledge of TEAMS and SharePointWillingness to learn new software as needed
• Certificates And Licenses: Complete Safe From Harm training, and keep current as neededMust have and maintain a current valid driver’s license and pass the Salvation Army Motor Vehicle Record check (MVR)