Donor Relations Associate

OTHRFull-time

This is a PRN position that assists Account Managers in achieving whole blood and apheresis collection goals.

Completion of telemarketing functions to educate, thank, and sign-up donors for future donations.
On-site recruitment, sign-up tables, and donor flow assistance for blood drives.
Help educate and convert donors to double red and platelet donations where appropriate.
Aid in Marketing efforts through help with packing, distribution, and inventorying of incentive items, labelling products with recruitment related tags, and telemarketing of sweepstakes winners and Donor/Recipient Meet and Greet attendees.
Assist with preparation efforts for special events (contacting invitees for participation lists, setting up gift tables, refreshments, check-in tables).
Aid in data entry and organizational needs of the department.
Exemplify CBC's Customer Service Mission and Core Values.
Makes recommendations to improve organizational processes.

High school diploma or equivalent.
Two to three (2-3) years’ experience in sales and marketing or customer service.
Licenses / Certifications: Must have and maintain a valid driver's license.

Sales and marketing skills.
Strong customer service skills both written and verbal.
Flexibility and sensitivity to changing demands and priorities.
Strong attention to detail in all work processes.
Ability to work flexible hours with some nights and weekends.
Ability to work independently with minimal supervision.
Ability to communicate clearly with the general public.
Ability to interact with individuals at all levels of the organization and customers in a helpful, courteous, and friendly manner while demonstrating sensitivity to and respect for diverse populations.
Ability to work in a strong team environment.
Ability to be responsive and available to management to address issues and concerns as they arise.
Must be self-motivated and a self-starter with good organization skills.

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