Donor Operations Specialist

Duties & Responsibilities

• Address all new inbound calls/electronic referrals to Gift of Life.
• Communicate with donor hospitals, organ teams, funeral homes, medical examiners, and other stakeholders to evaluate, investigate, and advance donor opportunities.
• Evaluate tissue processor defined donor eligibility through the investigation of medical records and other appropriate sources.
• Review relevant donor registries to confirm registry status.
• Complete accurate documentation in the Gift of Life EMR.
• Ability to handle stressful, fast paced, and sensitive work involving mechanism of death with a high level of compassion and composure.
• Pre-screening with Processors when needed.
• Perform other duties as assigned.

Qualifications

• Education and/or Experience: Associate degree in a health discipline, related field or an equivalent combination of education and experience. 2-4 years of experience as a Medical Scribe, Medical/Nursing Assistant, First Responder, ME Investigator or related field.
• Prior experience: Prior experience in a healthcare organization, transplant center, or organ/tissue procurement organization is preferred.
• Knowledge, Skills, And Abilities: Written and verbal fluency in English. Ability to exercise initiative, critical thinking, and problem-solving. Proficiency with Microsoft Office programs, including Outlook and Teams and other technology systems used in business operations. Strong organizational skills and ability to manage multiple and competing priorities. Demonstrate attention to detail. Excellent verbal and written communication skills. Proficient active listening skills. Ability to read and understand medical terminology. Possess the capability to work in a team and independently (virtually and in person).

Organizational Culture Expectations

• Demonstrate the competencies of Professional, Determined and Compassionate.
• Maintain a motivated and positive attitude.
• Support an inclusive work environment.
• Actively seek improvements.
• Always maintain a safe working environment and use of Universal Precautions.
• Maintain appropriate level of confidentiality in all areas dealing with sensitive, protected, and confidential information.