Donor & Client Support Coordinator II - Charlotte, NC

Responsibilities

• Aid in coordinating the daily operations, including biologic product deviation notifications and addressing concerns.
• Safeguard the timely management of product level investigation under ARC inventory.
• Coordinate the identification, control, notification, and retrieval of suspect products.
• Identify suspect products by reviewing donor deferral records.
• Perform retrieval activities related to product complaints, including bacterial detection cases.
• May correct, update, and verify changes in donor records to ensure appropriate entry and confidential handling of data.
• May assist with donor reentry and reinstatement.

Requirements

• Full knowledge of job responsibilities.
• Substantial acquaintance with and understanding of general aspects of the job.
• Contact within department and occasionally outside of organization.

Qualifications

• Education: High School or equivalent required. Associate’s/Bachelor’s degree in a science or health care field is preferred.
• Experience: Minimum 3 years of related experience in blood banking/ collections, laboratory testing, medical records, auditing, quality review or equivalent combination of education and related experience required.
• Management Experience: N/A

Skills & Abilities

• Ability to work on a team.
• Read, write, and verbally communicate at the high school to college level.
• Intermediate to advanced level computer skills with Microsoft Office applications in a Windows environment.
• Bilingual is helpful.

Physical Requirements

• The duties are representative of the essential functions of the position.
• Physical requirements are those present in normal office environment conditions.
• Operational flexibility is required to meet sudden and unpredictable needs.
• Ability to use a personal computer and applicable software for sustained periods of time.