Donor Center Technician 3

Job Summary

This role involves determining donor eligibility, plasma collection, and product processing while adhering to regulations.

What You’ll Do

• Ensure compliance with all state, federal, and industry regulations (e.g., FDA approved SOPs, OSHA, CLIA, GMP).
• Deliver a high level of customer service and positive donor experience in alignment with company values and culture.
• Assess donor eligibility by conducting vitals, microhematocrit and total protein testing, and registration in accordance with SOPs.
• Maintain compliance with SOPs and regulations for collecting, processing, and storing plasma products and samples.
• Mentor and train junior technicians as a Designated Trainer; partner with Quality Assurance on performance, CAPA implementation, and continuous improvement initiatives.
• Oversee donor flow, including scheduling of lunches, breaks, and adherence to overall center schedules.
• Perform other duties as assigned.

What It Takes

• High school diploma or equivalent (GED).
• Three (3) months’ experience in clerical or customer service position preferred.
• Basic computer knowledge and skills required.
• Ability to speak, read, write (legibly and accurately), and understand English required.
• Strong customer service skills, organizational, and communication skills.
• Ability to read, follow, and interpret regulations, instructions and manuals required.
• Ability to understand verbal instruction required.
• Ability to read numbers on screening equipment and perform basic mathematical calculations.
• Specific certification or licensing based on State requirements.

Physical Requirements

• Ability to utilize all required and appropriate PPE (Personal Protective Equipment).
• Ability to sit or stand for extended periods.
• Ability to tug, lift, and pull up to thirty-five (35) pounds.
• Ability to bend, stoop, or kneel.
• Occupational exposure to blood borne pathogens.
• Ability to view video display terminal less than 18” away from face for extended periods of time.
• Ability to enter an environment with a temperature of -40C or colder according to Standard Operating Procedures.
• Ability to perform precise tasks that require repetitive small motor skills, such as drawing blood for diagnostic tests.
• Ability to use assistive devices if needed for mobility or communication.
• Ability to work day and evening hours, weekends, holidays, and extended shifts on a frequent basis and be punctual.
• Ability to use a computer and other office equipment.
• Ability to communicate effectively, both verbally and in writing.
• Ability to focus and concentrate on tasks for extended periods.
• Ability to navigate the office environment safely, including stairs and elevators (if applicable).
• Ability to travel up to 20% via airplane and vehicle (if applicable).

Benefits

We offer a comprehensive benefits package including:

• Health savings account (HSA)
• Flexible spending account (FSA)
• Tuition Reimbursement
• Employee assistance program (EAP)
• Wellness program
• 401k retirement plan
• Paid time off
• Company paid holidays
• Personal time

Pay Transparency

The expected base pay for this position at hiring is $22.40-$29.86.