Donor Center Technician 3

Job Summary

This role involves determining donor eligibility, plasma collection, and product processing while adhering to regulations.

Responsibilities

• Ensure compliance with all state, federal, and industry regulations (e.g., FDA approved SOPs, OSHA, CLIA, GMP)
• Deliver a high level of customer service and positive donor experience in alignment with company values and culture
• Assess donor eligibility by conducting vitals, microhematocrit and total protein testing, and registration in accordance with SOPs
• Maintain donor center equipment through routine and periodic quality control checks and manufacturer-recommended procedures
• Maintain accurate and complete recordkeeping, confidentiality, and reporting in compliance with SOPs and company policy
• Mentor and train junior technicians as a Designated Trainer; partner with Quality Assurance on performance, Corrective and Preventive Action (CAPA) implementation, and continuous improvement initiatives
• Oversee donor flow, including scheduling of lunches, breaks, and adherence to overall center schedules
• Perform other duties as assigned

Requirements

• Three (3) months’ experience in clerical or customer service position preferred
• High school diploma or equivalent (GED) required
• Specific certification or licensing based on State requirements
• Basic computer knowledge and skills required
• Must be able to work day and evening hours, weekends, holidays, and extended shifts on a frequent basis
• Attendance and punctuality required
• Able to speak, read, write (legibly and accurately), and understand English required
• Strong customer service skills required
• Strong organizational skills required
• Able to read, follow, and interpret regulations, instructions and manuals required
• Able to understand verbal instruction required
• Able to read numbers on screening equipment and perform basic mathematical calculations required
• Able to communicate effectively required

Physical Requirements

• Utilize all required and appropriate PPE (Personal Protective Equipment) at all times
• Ability to sit or stand for extended periods
• Ability to tug, lift, and pull up to thirty-five pounds
• Ability to bend, stoop, or kneel
• Occupational exposure to blood borne pathogens
• Ability to view video display terminal less than 18” away from face for extended periods of time, up to four (4) hours at a time
• Ability to work in an environment with a temperature of -40°C or colder for extended periods
• Occasional exposure to and handling of dry ice
• Ability to perform precise tasks that require repetitive small motor skills, such as drawing blood for diagnostic tests
• Ability to use assistive devices if needed for mobility or communication