Donor Center Specialist

Grifols is a global healthcare company that, since 1909, has been working to improve the health and well‑being of people around the world. The company is a leader in plasma‑derived medicines and transfusion medicine, developing, producing, and marketing innovative medicines, solutions, and services in more than 110 countries and regions.

About the role

The Donor Center Specialist is responsible for maintaining communication with service areas, ensuring donor satisfaction, complying with regulatory requirements, and performing phlebotomy, plasma processing, and donor processing duties.

Responsibilities

• Maintains active communication with other service areas to ensure accurate documentation and quality.
• Builds rapport with donors to ensure overall customer satisfaction with the center and support long‑term donation.
• Learns and maintains thorough familiarity and compliance with all state and federal regulations, FDA‑approved Standard Operating Procedure Manual, OSHA, CLIA, cGMP, and internal company procedures.
• Reports all unsafe situations or conditions to area lead, supervisor, or manager.
• May be trained to repair plasma center equipment.
• Phlebotomy Duties
  • Assists in determining the suitability of donors to undergo plasmapheresis prior to venipuncture.
  • Responds to and assists with handling donor reactions in accordance with guidelines.
  • Monitors donor and equipment to ensure health of donors and quality of product.
  • Sets up, disconnects, and operates the automated plasmapheresis machines, including troubleshooting displays and documenting exceptions.
  • Ensures proper calibration and maintenance of autopheresis machines and associated equipment.
  • Disconnects and disposes of all contaminated disposable equipment.
  • Ensures proper cleaning of equipment and work area between donors.
  • Maintains accurate and thorough documentation of production records.
  • Ensures donor confidentiality.
• Plasma Processing Duties
  • Collects and processes donor samples for processing and testing.
  • Records weight of product and samples.
  • Labels samples and freezes units for final packing within required timeframe.
  • Participates in unit management according to SOP.
  • Packs units for final shipment; packs samples and prepares shipping box to send samples to the testing lab.
  • Monitors stored product to ensure time requirements are met.
  • Monitors and reports working conditions of equipment.
• Donor Processing Duties
  • Conducts pre‑donation medical screening in accordance with established guidelines.
  • Determines Hematocrit (HCT) and protein via finger stick using the hematastat and refractometer.
  • Provides appropriate feedback to ineligible donor candidates.
  • Ensures all donor screening information is complete and accurate prior to donation.
  • Effectively communicates donor medical information to Medical Staff.
  • Ensures donor confidentiality.
  • Establishes and maintains donor files in an organized and efficient manner.
  • Performs general administrative duties, including greeting donors, answering phones, and assisting center management as needed.

Requirements

• High school diploma or GED.
• Certified as a Phlebotomist, Donor Processor, and Plasma Processor.
• Typically requires 4 years of related experience with performing phlebotomy, donor processing, and plasma processing duties, with demonstrated proficiency to handle difficult situations.

Occupational Demands

• Work performed in a plasma center with exposure to biological fluids and potential infectious organisms.
• Exposure to electrical office and laboratory equipment.
• Exposure to extreme cold below 32 °F while working in a plasma freezer; personal protective equipment required includes protective eyewear, garments, gloves, and cold gear.
• Work performed sitting or standing for the entire shift, bending, and twisting neck and waist for 1–2 hours per day.
• Frequent hand movements with precise coordinated finger, hand, and wrist actions.
• Frequent foot movement; may occasionally squat, crouch, or sit on heels.
• Light lifting of 15 lb, maximum lift of 50 lb; may reach below shoulder height.
• Hearing acuity essential; color perception/discrimination, near vision and far vision correctable to 20/30 in one eye and to 20/100 in the other.
• Ability to comprehend and follow oral or written instructions and to relate sensitive information to diverse groups.
• Performs a wide range of complex tasks as dictated by variable demands and changing conditions with little predictability.

Location: Erie, Pennsylvania, USA (North America – PA‑Erie, W 26th St‑BIO)