DONOR CARE REPRESENTATIVE (HYBRID)

Responsibilities

• Place outbound calls using the Five9 dialer and document all calls with accurate dispositions
• Call donors from assigned lists to schedule donation appointments
• Answer inbound calls and transfer to the appropriate department or representative as needed
• Consistently meet established KPIs, including appointment rate, appointment show rate, appointment conversion rate, and quality call rate/percentage
• Follow approved scripts, talking points, and call guidelines as directed
• Use appropriate brand identity, tone, and promotional messaging in all donor communications
• Leave clear, accurate, and professional recorded voicemail messages
• Accurately document donor interactions, notes, and outcomes in the HemaConnect environment
• Educate donors on automated donation procedures and encourage participation in other donation methods
• Maintain a high level of customer service on all inbound and outbound interactions with appropriate follow-up
• Maintain and update donor profiles through accurate and timely data entry
• Demonstrate integrity, professionalism, and confidence in all donor communications
• Comply with all applicable compliance requirements, safety directives, and regulations

Requirements

• A high school diploma or equivalent
• Pleasant voice and professional manner
• Ability to effectively communicate and speak clearly to the public over the phone
• Bilingual is a PLUS!

Qualifications

• Home internet and cell phone
• Our Blood Institute will provide a computer for work purposes

Benefits

• $15.00 an hour or based on education and/or experience
• $500 bonus after 6 months
• $1,000 bonus after 1 year

Schedule

Hybrid - Work from home and on-site (On-site training)

Pay

$15.00 an hour or based on education and/or experience; $500 bonus after 6 months and $1,000 bonus after 1 year!