Donor Acquisition Specialist -Gleannloch

Greeting Donors

Greet each donor to accept donations with a cheerful and pleasant disposition.

GRATIS Procedures

• GREET – Greet the donor at their vehicle with a smile.
• RECEIPT – Have a printed Receipt in hand to give to the donor.
• ASSIST – Assist the donor with unloading their donations and handling them with care.
• THANK – Thank the donor for their donation.
• INVITE – Invite the donor to return to donate again!

Sorting and Processing Donations

Sort all donations into hardlines or softlines with urgency.

Customer Service and Invitations

• Show appreciation to donors and invite them to return.
• Maintain accurate records of donations and issue completed donation receipts to all donors.

Other Duties

• Collect donations using donation carts and sort them out into categories.
• Aid in keeping production supplies available.
• Aid with loading and unloading donations and equipment as needed.
• Assist with the security and safety of GWH team members and property.
• Perform necessary janitorial work.
• Report all work incidents and injuries immediately.
• Perform other duties as assigned by management.

Additional Duties

• Demonstrate professionalism and present a friendly, cooperative attitude.
• Ability to multi-task, make quick decisions, adapt to change, and work in a team-oriented, fast-paced environment.
• Adhere to all GWH Policies & Procedures, Loss Prevention & Safety Regulations, and GWH Guiding Principles.
• Must be punctual, have dependable attendance, and maintain an appropriate appearance.
• Maintain safety and cleanliness standards.

Minimum Qualifications

• Previous customer service experience is preferred.
• Ability to communicate and interact well with a variety of personality types.
• Pose excellent customer service skills.
• Retail sales experience is preferred.
• High school diploma or equivalent preferred.
• Ability to work a flexible schedule.
• Must have reliable transportation.

Key Performance Indicators (KPI)

• Donor # vs. Last Year
• Equipment Management
• Production Management
• Transportation Dwell Time
• Work Integrity
• Quality of Work
• Safety Culture
• Attendance
• Image