Donation Services Associate - Thornton Store

About the role

The Associate I, Donation Services is typically the first point of contact for customers dropping off items at retail centers and/or stand‑alone donation centers (ADC). Associates provide excellent and friendly customer service by greeting customers promptly and helping as needed, which may include lifting or unloading donations from a customer’s vehicle or other area. They are expected to handle donated goods with care and show respect for the items.

Responsibilities

• Greet customers in a timely manner and provide excellent customer service.
• Accept donations efficiently and courteously.
• Stand, bend, pull pallets, lift boxes, and move furniture.
• Price furniture and assist with customer carry‑outs.
• Load and unload furniture into customer vehicles.
• Work outside in all weather conditions.
• Unload donations from vehicles or other areas.
• Handle donated items with care and sort them into appropriate bins or production areas.
• Inspect donations and make quality decisions for sorting to the sales floor or for shipment to other locations.
• Maintain a safe, organized, and clean environment in the donations entrance and parking lot areas.
• Maintain remote donation centers, sheds, and/or trailers, following opening and closing procedures.
• Keep supplies stocked at remote sites as needed.
• Track and report donation levels daily to prevent over‑stocking of trailers.
• Communicate timely when donation warehouses or trailers are becoming full and a truck is needed.
• Follow all retail/donation center policies and procedures.
• Assist drivers in loading and unloading donations onto trucks when necessary.
• Follow all safety processes and procedures to ensure a safe working environment.
• Cross‑train in other departments or areas and act as a backup as required.
• Report to the store ADC or stand‑alone center when necessary.
• Perform additional duties as assigned.

Requirements

Education: A High School diploma or equivalent is preferred.

Experience: One (1) year of retail experience is preferred.

Other qualifications:

• Ability to make decisions following Goodwill standards and guidelines.
• Basic computer skills to log into a computer system, order supplies, and send/receive email.
• Ability to work in various weather conditions with varying temperatures.
• Ability to use safety equipment (e.g., dolly or pallet jack) to assist with lifting heavy objects.
• Ability to read, comprehend, write, and communicate effectively in English.
• Ability to communicate effectively with customers, managers, supervisors, staff, and peers.

Benefits

• DailyPay – voluntary benefit allowing employees to access earned pay on their own schedule.
• Medical, Dental, Vision, Short Term Disability, Life/Accidental Death and Dismemberment, Flexible Spending Accounts, Long Term Disability.
• Several voluntary supplemental benefit offerings.
• Paid time off: vacation, sick, holiday, floating holiday, jury duty, and bereavement leave.
• Retirement plan – pre‑tax or post‑tax (Roth) contributions; must be 18 years of age to participate.
• Goodwill of Colorado is a Public Service Loan Forgiveness (PSLF) eligible employer.

Pay

Pay: $17.01 per hour. Full‑time position.

Schedule

Availability to work weekends and nights is required. The role calls for a varied schedule that may include evenings, holidays and occasional overtime.