Donation Services Associate - Canon City Store

Pay: $16.45 per hour. Full-time positions available.

About the role

The Associate I, Donation Services is typically the first point of contact for customers dropping off items at retail centers and/or stand-alone donation centers (ADC). This role provides excellent and friendly customer service, including greeting customers promptly and assisting with lifting or unloading donations from vehicles or other areas. Associates handle goods with care and ensure a safe, organized, and clean environment for customers and employees.

Responsibilities

• Provide excellent customer service by greeting customers in a timely manner and answering product questions as needed.
• Assist every customer by unloading donations from vehicles or other areas.
• Ensure donated items are handled with care and sorted into appropriate bins or production areas.
• Inspect all donations within assigned areas and make decisions on quality to sort appropriately for the sales floor or shipment to other locations.
• Maintain a safe, organized, and clean environment in the donations entrance and parking lot areas.
• Maintain remote donation centers, sheds, and/or trailers, following appropriate opening and closing procedures when working at a remote site.
• Ensure supplies are well-stocked at remote sites as necessary.
• Track and report donation levels daily to prevent trailers from becoming overstocked when working in remote locations.
• Communicate promptly when donation warehouses or trailers are full and a truck is needed.
• Follow all retail center/donation center policies and procedures.
• Assist drivers in loading and unloading donations onto the truck when necessary.
• Follow all safety processes and procedures to provide a safe working environment for employees and customers.
• Cross-train in other departments or areas and act as a backup for other areas as required.
• May be required to report to the store ADC or stand-alone center when necessary.
• Job duties may extend beyond the tasks listed and may include additional responsibilities as required.

Requirements

• High School diploma or equivalent is preferred.
• One (1) year of retail experience is preferred.
• Must be able to make decisions by following Goodwill standards and guidelines.
• Basic computer skills to log into systems, order supplies, and send/receive emails.
• Ability to work in various weather conditions with varying temperatures.
• Must be able to use safety equipment such as a dolly or pallet jack to assist with lifting heavy objects.
• Ability to read, comprehend, write, and communicate effectively in English.
• Must be able to communicate effectively with customers, managers, supervisors, staff, and peers.
• Must be able to work a varied schedule, including weekends, evenings, and holidays, with occasional overtime as necessary.

Physical Requirements

• Lifting:
  • Heavy (45 lbs & over): Frequently (3-4 hours)
  • Moderate (15-44 lbs): Continuously (5-8 hours)
  • Light (14 lbs & under): Frequently (3-4 hours)
• Carrying:
  • Heavy (45 lbs & over): Frequently (3-4 hours)
  • Moderate (15-44 lbs): Frequently (3-4 hours)
  • Light (14 lbs & under): Frequently (3-4 hours)
• Pushing/Pulling: Frequently (3-4 hours)
• Reaching:
  • Above Shoulder: Frequently (3-4 hours)
  • At Shoulder: Continuously (5-8 hours)
  • Below Shoulder: Continuously (5-8 hours)
• Twisting: Frequently (3-4 hours)
• Bending: Frequently (3-4 hours)
• Kneeling/Crawling: Frequently (3-4 hours)
• Squatting: Frequently (3-4 hours)
• Climbing:
  • Use of legs only (stairs): Occasionally (1-2 hours)
  • Use of arms & legs (ladders): Occasionally (1-2 hours)
• Hearing: Frequently (3-4 hours)
• Vision:
  • Close: Continuously (5-8 hours)
  • Distant: Occasionally (1-2 hours)
  • Depth Perception: Frequently (3-4 hours)
• Hands/Fingers:
  • Simple Grasping: Continuously (5-8 hours)
  • Fine Manipulation: Frequently (3-4 hours)
  • Repetitive Movements: Continuously (5-8 hours)
• Walking: Continuously (5-8 hours)
• Standing: Continuously (5-8 hours)
• Sitting: Never
• Speaking: Continuously (5-8 hours)
• Other: Working in various weather conditions/varying temperatures: Continuously (5-8 hours)

Benefits

• Eligible for Daily Pay (work today, get paid today) through a partnership with DailyPay.
• Medical, dental, and vision insurance.
• Retirement benefits.
• Long-term and short-term disability insurance.
• Life and accidental death and dismemberment insurance.
• Flexible Spending Accounts (FSA).
• Several voluntary supplemental benefit offerings.
• Paid time off, including vacation, sick leave, holidays, floating holidays, jury duty, and bereavement leave.
• Eligibility for Public Service Loan Forgiveness Program (PSLF).