Donation Liaison

About the role

The Donation Liaison plays a vital role in building trust and relationships with potential donor families and healthcare teams in designated regions—with the goal of increasing advocacy for organ, eye, and tissue donation and creating invested hospital partners supporting donation. This includes carrying out individual donation decisions, achieving authorization for donation, advocating for potential donors and recipients, and collaboratively developing approach plans, ongoing family support, and communication.

The Donation Liaison serves as the LifeSource expert for assigned hospitals and territories, delivering education and training to maximize the donation process, driving program policy development and health system alignment, tracking performance targets, leading action plan development, and utilizing hospital and internal data and key performance indicators to drive outcomes.

Responsibilities

• Authorization
  • Carries out authorization processes in the absence of first-person authorization; when present, fulfills this decision.
  • Guides families and hospital care teams through donation processes with respectful consideration of culture, beliefs, and grieving process.
  • Responsible for authorization and family support processes from time of referral through post-recovery follow-up.
  • Collaboratively strengthens hospital support, structure, and processes to achieve excellence in authorization rates.
  • Accountable for overall territory and individual authorization performance metrics.
• Hospital Development
  • Drives growth in hospital donation program outcomes through ongoing monitoring and analysis of performance.
  • Maintains working hospital partnerships through high visibility, relationship-building, and collaboration.
  • Partners with hospital care teams and leaders to navigate and resolve case-stopping barriers.
  • Develops and implements hospital-specific donation strategic plans aligned with LifeSource goals.
  • Creates and maintains hospital-specific guidance resources for LifeSource.
  • Drives consistency in process and aligns internal processes with hospital agreement requirements.
  • Collaboratively reviews hospital policies and incorporates donation and industry updates.
  • Leads hospital-based strategic implementations, including project management for quality, regulatory, and process improvement initiatives.
  • Provides audience-focused donation education to drive process, growth, and collaboration.
• Stewardship
  • Leads navigation of donation-related escalations in partnership with hospital executive leadership.
  • Leads donation-related strategies and outcomes in assigned territory.
  • Ensures alignment with an equitable and diverse work environment.
  • Performs other duties as required to serve as a LifeSource leader and fulfill donation in assigned territory.
  • Demonstrates LifeSource values.
  • Provides Preceptor duties, supervising clinical practice and facilitating the application of theory to practice for LifeSource team members.

Qualifications

• Combined education and experience equivalent to seven (7) years in healthcare, relationship management, or leadership responsibilities (e.g., healthcare account executives, hospice, territory manager, medical sales, chiropractic, sports medicine, nursing, social work, chaplaincy, or related areas).
• Demonstrated calm and ability to connect in high-impact, high-emotion settings including death and dying.
• Experience leading project management and execution toward defined outcomes.
• Strong data analysis experience and demonstrated ability to achieve data-driven process improvement.
• Extensive background in interactive education delivery and presentation skills with adult learners, including assessing knowledge retention.
• Experience with strategic planning and independent project leadership.
• Must maintain a valid driver license and have a reliable personal automobile for company-reimbursed travel within the service area; ability to travel by air as needed.
• Ability to self-direct, prioritize initiatives, and organize workload.
• Demonstrated ability to speak persuasively and lead through influence.
• Bilingual preferred.
• Hospital EMR experience (EPIC, Cerner, Meditech, etc.) preferred.

Schedule

• Full-time schedule consists of three 12-hour shifts per week, night shift: 8:00pm–8:30am, plus 8 hours of administrative flex time per two-week pay period (includes every third weekend rotation). Scheduled days will vary and be defined in advance.
• During initial months of training, shifts will be a mix of days and nights based on preceptor availability.
• Established team rotation schedule of 7-day coverage per hospital donation needs, including weekdays, weekends, and holidays.

Affected team members in Category II rarely have exposure to bloodborne pathogens and do not handle materials that could spread infection (less than one opportunity per month). However, they regularly interact with staff in patient or donor areas in a hospital or clinic setting.

Frequently lift and carry objects up to 30 pounds.

Pay

Projected offer rate range: $36–43/hour, based on relevant experience.

Benefits

• Comprehensive onboarding and ongoing personal and career development.
• Traditional benefits: health, vision, dental, and life insurance.
• Generous PTO and 401k matching.
• Non-traditional benefits: tuition reimbursement, resiliency coaching, and HSA employer contributions.

LifeSource is committed to creating a diverse, inclusive, and welcoming workplace with opportunities for all talent to thrive. We are an equal opportunity employer and strongly encourage BIPOC, LGBTQIA+, veterans, persons with disabilities, members of marginalized communities, and non-traditional applicants to apply.