Donation Coordinator Training Specialist - Candidate resides & work either in FL or GA

About the role

Develops and facilitates training for Donation Coordinators (DC), a critical department within the Tissue Bank, where all activities directly impact the management of referrals of potential tissue donors.

Responsibilities

• Develops and oversees training for Donation Coordinators.
• Creates training schedules for new Donation Coordinators to achieve training goals for the first 90 days.
• Aids the DC Leadership in the development of the on-boarding, training, and on-going competency assessment of Donation Coordinators.
• Develops skills and knowledge assessment tools to be used for training and periodic competency assessments.
• Provides training for one or more trainees per shift in office or remote environment.
• Maintains the ability to perform medical suitability screening for potential tissue donors.
• Maintains the ability to facilitate authorization and/or Disclosure for tissue donation.
• Maintains detailed and complete training records.
• Collaborates with external education providers.
• Stays up to date with LifeLink SOP’s and industry best practices.
• Aids in preparing new DC’s to be added to the schedule.
• Aids the Manager with re-training and corrective action development associated with Quality Incidents.
• Participates in Process Improvement activities.

Requirements

• Passionate about helping others and making a difference.
• Aligned with LifeLink’s core values of Compassion, Excellence, Legacy, People, and Quality.
• Previous experience facilitating tissue donation and family communication via telephone required.
• Must be able to effectively evaluate performance and training of staff facilitating donation via telephone.
• Strong knowledge and experience in the use of referral management systems, data entry, protocol development and reporting.
• Medical-related degree/certification or appropriate experience in a medical environment.
• Recommended CTBS certification.
• Strong communication and interpersonal skills in order to converse with all levels.
• Demonstrates above average written and verbal communication skills.
• Ability to work independently within prescribed guidelines while exercising good judgment in seeking appropriate guidance as required.
• May be required to work weekends and overnight to accommodate training and schedule requirements.
• Ability to lift and carry equipment varying in weight up to 25lbs.
• A collaborator who thrives in a mission-first environment.

Qualifications

• Medical knowledge specific to organ and tissue donation, focusing primarily on the donor screening process for tissue.

Skills

• Facilitation of tissue donation and family communication via telephone.
• Referral management systems, data entry, protocol development and reporting.
• Medical suitability screening for potential tissue donors.
• Authorization and Disclosure for tissue donation.
• Training and competency assessment development.
• Collaboration with external education providers.
• OSHA Risk Classification: Low.

Benefits

• Company-paid medical, dental, disability, and life insurance.
• Generous company-paid pension plan for retirement.
• Paid vacation, sick days, and holidays.
• Growth opportunities in a mission-driven, high-impact nonprofit.

Pay

• Details not specified.

Schedule

• Details not specified.