Donation Coordinator

Responsibilities

• Advance Gift of Hope's mission, vision and core values: providing compassionate service, contributing to outstanding teams and engaging as one of our passionate people committed to a positive culture that respects the dignity and worth of each individual.
• Adhere to all policies and procedures in carrying out the responsibilities of this position.
• Maintain Hospital Development responsibilities for assigned hospitals.
• Function as an expert resource within the hospital on all aspects of organ and tissue donation.
• Work with hospital administration to create effective policies and procedures to support and improve organ and tissue donation.
• Develop and implement plans to optimize hospital performance, including, but not limited to, an annual Hospital Plan.
• Track hospital results to monitor progress and modify plans as needed.
• Prepare written analysis of key donation outcomes.
• Conduct monthly medical record review of missed opportunities for donation.
• Meet regularly with appropriate Quality and/or management representatives to review hospital donation performance.
• Develop and present educational programs on all aspects of the donation process for hospital staff.
• Meet departmental deadlines for assigned projects, medical record review, hospital reporting, documentation of hospital interactions.
• Maintain Organ/Tissue responsibilities.
• Support the referral management process by completing on-site referral follow-up assignments within assigned hospital territory.
• Conduct on-site evaluation of potential organ donors; review hospital charts and current records of potential donors; document findings and follow up plans in hospital charts.
• Cooky round with neuro and trauma services.
• Coordinate Patient Care Conferences with hospital staff during critical points in the referral and/or consent process.
• Participate in after-action reviews to identify opportunities for process improvement.

Qualifications

• Education and Training Required: Bachelor’s degree in marketing, business, healthcare administration or a related field, or equivalent work experience.
• Experience And Skills Required: 3 years’ related experience such as business development, marketing, sales or clinical background; Ability to speak persuasively and influence senior level hospital staff; Demonstrated ability to analyze and interpret data; Effectively communicate policies, procedures, and regulations; Ability to function with a high degree of autonomy; Ability to creatively address the needs of hospitals, family members, and Gift of Hope; Ability to learn and understand hospital administrative and clinical functions.
• Physical Demands: Ability to deliver presentations to a variety of audiences; Ability to speak and convey information to co-workers and hospital staff; Ability to hear and comprehend clinical information; Manual dexterity to input data; Ability to work outside normal business hours on nights and weekends; Ability to carry a personal cell phone to be accessible outside regular business hours and respond to pages 24/7, including weekends and holidays.