Donation Center Assistant(Temporary) - Bilingual Spanish/Farsi/Russian Preferred

About the role

Elica Health Centers is a mission-driven Federally Qualified Health Center (FQHC) providing high-quality, compassionate care to diverse communities throughout the Sacramento area. We offer comprehensive medical, dental, behavioral health, and wellness services—regardless of income, insurance, or immigration status. Our team is dedicated to removing barriers to care and improving lives through innovation, collaboration, and cultural humility.

The Donation Center Assistant supports the daily operations of Elica’s Resource Center, including the Community Closet and Food Pantry. This role combines inventory management, logistics, administrative tracking, and direct service to patients and community members. The position requires strong organizational skills, customer service experience in a multicultural environment, attention to detail, and strict adherence to confidentiality and HIPAA requirements. The Donation Center Assistant plays an essential role in maintaining a welcoming, orderly, and compliant environment for all visitors while ensuring accurate documentation, proper handling of donations, and smooth coordination of distribution activities.

Responsibilities

• Participate in the daily operations of the Donation Center, including the Community Closet and Food Pantry.
• Sort, organize, and restock donated clothing, food, and household items.
• Greet visitors and patients in a respectful and welcoming manner.
• Distribute items according to established rules and eligibility guidelines.
• Demonstrate detailed knowledge of Donation Center rules and ensure visitors follow them.
• Monitor and maintain donation areas to ensure cleanliness, safety, and organization.
• Accurately record all distribution and inventory activities in Excel-based logs and tracking systems.
• Maintain inventory accuracy and assist with periodic counts and audits.
• Complete required donation and distribution documentation.
• Ensure proper handling of sensitive information and compliance with HIPAA during all patient-facing interactions.
• Complete work-related travel and assignments as required, using a personal vehicle.
• Transport items back to the Donation Center and complete unloading, sorting, and storage.
• Assist with loading and unloading food and donated items at distribution sites.
• Participate in outreach and community events, including occasional weekend events.
• Support on-site and off-site distribution activities as assigned.
• Assist in maintaining cleanliness and order in the Donation Center and office areas as needed.
• Perform cleaning tasks when necessary (e.g., refrigerators, windows, common areas).
• Work closely with Elica Health Centers, Resource Center, Social Care, and CalAim teams staff to ensure smooth operations.
• Follow all organizational policies and procedures, including timekeeping, breaks, and attendance requirements.
• Adhere to confidentiality, HIPAA, and safety standards at all times.
• Perform other related duties as assigned.

Requirements

• High school diploma or equivalent required.
• Minimum 2 years of experience in customer service, logistics, warehouse support, nonprofit operations, fundraising, development, or sales preferred.
• Experience working in a nonprofit or community-based organization strongly preferred.
• Excellent verbal communication skills in English are required.
• Bilingual or multilingual skills required.
• Ability to communicate respectfully with individuals from diverse cultural backgrounds.
• Proficiency in Microsoft Excel for logs, tracking, and documentation.
• Basic computer skills, including Microsoft Office and Google Workspace.
• Ability to accurately maintain records and follow written procedures.
• Strong customer service skills with a respectful and professional demeanor.
• Ability to work effectively in a multicultural and multilingual environment.
• Highly organized, detail-oriented, and reliable.
• Ability to multitask and prioritize responsibilities in a fast-paced setting.
• Team-oriented with the ability to follow directives and established procedures.
• Current and valid California driver’s license required.
• Proof of personal vehicle and auto insurance required for use of personal vehicle during work hours.
• Must provide proof of immunizations (Hepatitis B, MMR, Varicella & Tetanus), tuberculosis clearance, and proof of COVID-19 vaccination status prior to start date.
• This position is subject to criminal background investigation and drug screen.

Skills

• Strong organizational and customer service skills.
• Attention to detail and adherence to confidentiality and HIPAA requirements.
• Ability to lift and carry up to 50 pounds.
• Frequent standing, walking, bending, reaching, and use of hands.
• Ability to work in busy, sometimes noisy environments.
• Regular interaction with individuals and families who may be experiencing crisis, illness, substance use, or housing instability.

Benefits

• Retirement Savings: 403(b) retirement plan with up to 4% employer matching and 100% immediate vesting.
• Comprehensive Healthcare Options: Two Anthem Blue Cross PPO plans for medical, plus dental and vision coverage for you and your family.
• Employer-Funded HRA: Health Reimbursement Arrangement to help cover out-of-pocket medical costs.
• Flexible Spending Accounts: Health Care FSA and Dependent Care FSA.
• Security for the Unexpected: Company-paid basic Life and AD&D Insurance, with options to enhance coverage.
• Enhanced Protection: Hospital Indemnity, Critical Illness, and Accident Insurance, plus ID Theft Protection and Pet Insurance.
• Time to Recharge: Accrued paid time off, paid holidays, and Employee Assistance Plan (EAP) access, including counseling, financial, and legal services.
• Invest in Yourself: Tuition Reimbursement Program for ongoing education and growth, plus CME/CEU and license reimbursements for eligible roles.

Pay

$25.00 - $27.00 per hour, dependent upon experience.

Schedule

• Standard shifts: 8:00 AM - 4:30 PM (may change depending on operational needs).
• Occasional weekend work required for outreach and special events.
• Employees must be able to manage and monitor their time independently and accurately.
• Meal and rest breaks must be taken according to company policy.