Domestic Operations Specialist (24681)

About the role

To meet or exceed the expectations of our clients, each and every time we are of service to them. To respond quickly and proactively to challenges, in order to facilitate a quick and positive solution. To unselfishly perform any job-related task with a positive attitude and a high degree of accuracy. To help fellow team members in your department, as well as other departments, when they may need it. To build strong working relationships with our present client base.

Responsibilities

• Calculate weight, volume, or cost of goods to be moved
• Inform clients of factors such as shipping options, timelines, transfers, or regulations affecting shipments
• Prepare shipping documentation, such as bills of lading, packing lists, dock receipts, or certificates of origin
• Provide shipment status notification to exporters, consignees, or insurers
• Verify proper packaging and labeling of exported goods
• Prepare invoices or cost quotations for freight transportation
• Select shipment routes, based on nature of goods shipped, transit times, or security needs
• Keep records of goods dispatched or received
• Consolidate loads with a common destination to reduce costs to individual shippers
• Monitor or record locations of goods in transit
• Reserve necessary space on ships, aircraft, trains, or trucks
• Negotiate shipping rates with freight carriers
• Arrange delivery or storage of goods at destinations
• Verify adherence of documentation to customs, insurance, or regulatory requirements
• Determine efficient and cost-effective methods of moving goods from one location to another
• Pay or arrange for payment of freight or insurance fees or other charges
• Make arrangements with customs brokers to facilitate the passage of goods through customs
• Recommend or arrange appropriate merchandise packing methods, according to climate, terrain, weight, nature of goods, or costs
• Maintain current knowledge of relevant factors that could affect freight shipping
• Provide detailed port information to importers or exporters
• Arrange for special transport of sensitive cargo
• Obtain or arrange cargo insurance
• Complete customs paperwork
• Arrange for applicable duties, taxes, or paperwork for customs clearance
• Refer exporters to experts in areas such as trade financing, international marketing, government export requirements, international banking, or marine insurance
• Assist clients in obtaining insurance reimbursements
• Analyze shipping routes to determine how to minimize environmental impact
• Arrange for transport, using a variety of modes, such as rail, short sea shipping, air, or roadways, to minimize carbon emissions or other environmental impacts
• Recommend shipping solutions to minimize cost or environmental impacts
• Calculate shipping costs
• Explain regulations, policies, or procedures
• Prepare documentation for contracts, transactions, or regulatory compliance
• Coordinate shipping activities with external parties
• Complete documentation required by programs or regulations
• Verify shipping documentation
• Analyze shipping information to make routing decisions
• Identify opportunities to improve operational efficiency
• Record shipping information
• Examine documents to verify adherence to requirements
• Confer with others to conduct or arrange operational activities
• Recommend packing or shipping methods
• Maintain current knowledge related to work activities
• Arrange insurance coverage
• Receive and process documents for accuracy, requiring complex knowledge of customers, carriers, and procedures
• Process operational data in software systems and applications, identify missing or potential operational or service concerns, and resolve with appropriate groups
• Identify the most logical routing methods based on customers’ requirements
• Address complex or escalated internal or external customer questions and concerns regarding shipments, billing, status, services, carriers, and other needs
• Track orders and shipments and assist with tracing as needed; usually more complex, domestic and may involve international operations
• Run, analyze, and summarize operational reports and details; present information to co-workers or supervisors as needed
• Interface with airlines, shipping, truck, and related carriers to understand requirements, track shipments or details
• Prepare information required for quotes or address potential services; provide more complex quotes
• Ensure compliance with company policies and procedures and a safe and effective work environment; assist others with understanding operational items
• Develop critical relationships with internal or external customers, assist with account management such as maintaining customer profiles, details, and service needs
• Create and process invoices, review for operational accuracy, work with customers on questions and payment; assist others as needed
• Perform other duties as assigned

Qualifications

Education and Experience: 2–7 years of freight forwarding experience. AOG experience a plus. Hazmat certification a plus. Experience with all requisite compliance and regulatory requirements. Willing to work variable schedule, including overtime, weekends, and holidays. Education: industry-related degree and/or certification.

Knowledge:

• Transportation — principles and methods for moving people or goods by air, rail, sea, or road, including relative costs and benefits
• Customer and Personal Service — principles and processes for providing customer and personal services, including needs assessment, quality standards, and satisfaction evaluation
• Administrative — administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology