Domain Architect

Role Overview

The Customer Domain Architect is responsible for defining and governing the enterprise customer domain strategy, architecture, and roadmap across business and technology functions. This role serves as the subject matter expert for customer data, customer onboarding, Customer 360 capabilities, customer master data management (MDM), customer lifecycle management, and customer-centric integrations. The architect partners with business stakeholders, enterprise architects, data leaders, application teams, and integration teams to establish a single, trusted view of the customer while enabling scalable, secure, and efficient customer experiences across the enterprise.

Responsibilities

• Define and maintain the enterprise customer domain architecture and target-state roadmap.
• Establish domain principles, standards, and best practices for customer data management and customer-related business capabilities.
• Design and oversee Customer 360 solutions that provide a unified view of customer information across systems and channels.
• Lead the design, implementation, and governance of customer master data solutions.
• Architect end-to-end customer onboarding processes across digital and operational channels.
• Design enterprise integration patterns supporting customer-related systems and platforms.
• Collaborate with business leaders, product owners, data governance teams, and technology stakeholders.
• Mentor solution architects and engineering teams on customer domain standards and best practices.

Required Qualifications

• Education: Bachelor's degree in Computer Science, Information Systems, Business, Engineering, or a related field.
• Experience: 10+ years of experience in enterprise architecture, solution architecture, data architecture, or domain architecture roles.
• 5+ years of experience focused on customer data, customer master data management, Customer 360, CRM, or customer lifecycle solutions.
• Experience working with cross-functional business and technology teams in large enterprise environments.
• Technical Skills:
  • Deep expertise in customer onboarding processes and customer-related business capabilities.
  • Strong understanding of customer data governance, data quality, data stewardship, and MDM frameworks.
  • Experience designing enterprise integration architectures and API-based solutions.

Preferred Qualifications

• Experience with Customer 360, MDM, or customer data platforms such as Informatica MDM, Reltio, Profisee, Semarchy, Salesforce Data Cloud, Microsoft Fabric, SAP MDG, or comparable solutions.
• Experience with CRM platforms such as Salesforce, Microsoft Dynamics 365, SAP CX, or Oracle CX.
• Knowledge of cloud platforms including Azure, AWS, or Google Cloud.
• Familiarity with data governance frameworks, metadata management, and data catalog solutions.
• Experience supporting customer analytics, AI, and customer intelligence initiatives.
• TOGAF, CDMP, Azure, or other architecture and data management certifications preferred.

Benefits

• Medical, dental, vision, life, disability, and other insurance plans with optional financial protection.
• Employee Stock Purchase Program (ESPP) and 401K program with company match after 12 months of tenure.
• Health Savings Account (HSA) on the HDHP plan.
• SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions.
• Corporate discount savings program and other discounts.
• On-demand training program, access to certification prep and a library of technical and leadership courses/books/seminars after 6+ months of tenure.
• Certification discounts and other perks through associations such as CompTIA and IIBA.
• Dedicated customer service team for consultants and a certified Career Coach.