Site Manager

About the Team

DashMart is a local-fulfillment center owned and operated by DoorDash, offering customers household essentials and other items to their doorsteps with speed, reliability, and quality.

About the Role

In this role, you’ll manage a 5-15k sq ft distribution center, the local warehouse operating team, and be responsible for ensuring we maintain high quality for our customers. You’re excited about this opportunity because you will lead, own, and delight customers.

Lead: Recruit, lead, coach & retain a high-performing team of Shift Leads (3+) and Operations Associates (6+). Set your team up for success to work safely and productively. As a leader, you will be responsible for building a strong, positive culture and will be accountable for driving strong employee satisfaction scores.

Own: You will own the day-to-day operations of one of our DashMart warehouses, and in some locations, includes preparing food in a light-prep kitchen, ensuring the site processes run smoothly, efficiently and safely. You’ll own scheduling and be responsible for managing a labor budget. You will be responsible for ensuring your warehouse meets site-level metric goals.

Delight customers: Lead your team in providing our customers with the best possible experience on each and every order. You will be responsible for maintaining key quality metrics including order accuracy and fulfillment speed. Work cross-functionally with central teams including our inventory and training teams to provide your team with the tools and resources to achieve this goal.

Strategize: Use data to identify pain-points or areas of inefficiency within our warehouse and current processes. Design, build and execute process improvement projects to improve our warehouse operations, quality metrics, and the employee experience.

Requirements

• 3+ years’ of team leadership experience in high volume operations (retail, grocery, hospitality, fulfilment, logistics or operations) with a track record of developing people and delivering results
• Proven leader with experience managing high-performance teams of 10+ employees
• Ability to act like an owner and support a 24/7 business across multiple shifts
• Excitement to solve problems in innovative ways, and resistance to “this is how it’s always been done” thinking
• Ability to thrive in ambiguous, startup environments
• Analytical skills, with experience using Excel or Google Sheets to analyze data, including using basic formulas and creating pivot tables
• College degree, or relevant professional work experience
• Flexibility in schedule, with some late-night and weekend availability

Benefits

DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws.

Additional benefits include medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.

• Flexible paid time off/vacation, plus 80 hours of paid sick time per year (for salaried roles)
• Vacation accrued at about 1 hour for every 25.97 hours worked, and paid sick time accrued at 1 hour for every 30 hours worked (for hourly roles)

Pay

The national base pay range for this position within the United States is $64,800—$95,300 USD. The successful candidate’s starting pay will be determined based on job-related factors, including skills, experience, qualifications, work location, and market conditions.

In addition to base salary, the compensation for this role includes opportunities for equity grants.