Site Manager

Job Duties And Responsibilities

• Manages daily operations while managing a small team of direct reports
• Prioritizes multiple and competing priorities
• Communicates team vision and priorities while creating a helpful and positive work culture to maximize retention
• Improves quality of operations while consistently applying effective implementation and management of RICOH Service Excellence tools
• Implements and follows all safety protocols and requirements at site levels to ensure a safe working environment is always maintained
• Ensures achievement of Service Level Agreements, the Site Manager is responsible for working with the customer to improve business processes with support of leadership team
• Motivates employees and recognizes their accomplishments in a timely manner leveraging the Ricoh Recognizes programs
• Clearly communicates job expectations/consequences of direct reports by training, cross training, coaching, counseling, directing, evaluating the work of subordinates to increase their work output and work quality
• Responsible for evaluating team member performance and providing career development and training opportunities
• Maintains formal contact with the customer(s) on a regular basis

Qualifications

• High school or GED is required
• 3-5 years of work experience in a related field
• Previous 2 years of managerial work experience strongly preferred
• Previous 3-5 years Customer facing work experience required
• Computer skill efficiency
• Professional Written and Verbal Communication skills