Dolly Parton Experience Technical Operations Assistant Area Team Lead - Dollywood Parks & Resorts - Full Time Year Round

About the role

The Technical Operations Assistant Area Team Lead at Dollywood Parks & Resorts is responsible for providing quality technical support and leadership for various shows to ensure a high-quality entertainment experience for Park Guests. This role involves setting up, troubleshooting, and repairing entertainment technology, serving as an Authorized Safety Trainer, and leading a diverse team of technical professionals.

Responsibilities

• Knowledgeable of multiple locations and technical requirements for each show experience, including audio, lighting, video, and specialty show technology.
• Set up, troubleshoot, diagnose, and repair entertainment lighting control systems, static lighting fixtures, moving head fixtures, professional sound systems, video projection systems, DMX infrastructure, and network infrastructure.
• Provide and/or coordinate training on a variety of equipment, including follow spots, lighting consoles, projectors, sound consoles, tools, and aerial lifts.
• Troubleshoot and diagnose common line voltage problems and coordinate repairs with Maintenance teams as needed.
• Knowledgeable of assigned show/experience related content and operational tracks.
• Perform technical installation and operational duties associated with live production shows, special events, concerts, contract acts, and museum activations as assigned.
• Maintain inventory control of Dollywood Parks and Resorts equipment and supplies at assigned venues and locations.
• Provide effective leadership to diverse technical teams of varying sizes and skill sets across multiple venues and locations.
• Perform and log routine maintenance and upkeep of technical related equipment, components, and Entertainment facilities.
• Aid in the technical set up of shows and experiences including software and control systems programming and participate in all work calls for assigned venues and locations.
• Capture and maintain large amounts of technical data including but not limited to track sheets, patch sheets, set build plans, console backup files, and show content.
• Suggest technical solutions for problems as they arise and recommend improvements for existing operations.
• Drive company vehicles (cars, vans, non-commercial trucks) to transport personnel, equipment, supplies, and sets.
• Fill in for audio/lighting/general technicians and stage managers when needed as scheduled.

Requirements

• Minimum 18 years of age.
• High School diploma or equivalent required.
• Experience with industry specific software such as VectorWorks, QLab, QSys preferred.
• Experience with Hog 4 lighting consoles preferred.
• Experience with Yamaha DM7 and Behringer Wing audio consoles preferred.
• Dante Level 2 Certified.
• 4 years’ backstage experience with school, community, or professional theaters is required.
• Carpentry and electrical skills preferred.
• Must be able to operate a computer and be knowledgeable of the Microsoft Suite.
• Must be able to operate audio, lighting, and video control systems, consoles, and equipment in a safe manner.
• ETCP certification in theater rigging and electrical preferred, but not required.
• Ability to safely operate company vehicles according to company policy.
• Must have valid driver’s license, proof of auto liability insurance, and acceptable motor vehicle driving record.

Qualifications

• Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees.
• Reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work.
• Self-motivated and disciplined.
• Able to prioritize and complete work assignments on a timely basis.
• Maintain strict confidentiality and judgment regarding privileged information.
• Maintain a professional appearance with good personal hygiene.
• Productive in a fast-paced environment.
• Promote and support a “team” work environment by cooperating and helping co-workers.
• Maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends, and holidays.
• Sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines.
• Able to utilize effective communication, problem solving, conflict management, and interpersonal skills.
• Able to communicate effectively with Guests and Hosts using approved communication methods.
• Able to use hand and power tools safely, to include but not limited to volt meters, soldering irons, drills, impact driver, saws, screw guns, Genie, scissor lifts, and ladders.
• Able to analyze information and effectively communicate with others verbally and in written form.
• Able to accommodate changes in schedules and assignments and relay changes to crews easily and effectively.
• Able to operate, program, and troubleshoot technical equipment.
• Able to label consoles/dimmers/cables, read meters and console monitor information, diagram signal flow charts/lighting plots/patch sheets for reference and archives, understand related schematics/diagrams/blueprints/manufacturer manuals.
• Able to tolerate, handle, and have knowledge of commercial chemicals including cleaning solvents, adhesives, paints, lubricants, fog/snow/hazer fluids.
• Able to sweep and mop floors to keep areas clean for safety purposes.
• Able to learn new hardware, software, and processes in a timely manner.
• Able to provide effective problem solving in stressful situations.

Physical Requirements

• Lifting and Carrying: Occasional to frequent lifting of up to 50 lbs utilizing company’s safety guidelines for safe lifting.
• Mobility: Intermittent to prolonged sitting, standing, and/or walking for duration of shift, up to 13 hours.
• Repetitive Movements: Performing repetitive movements and tasks throughout the shift, including repeated use of hands, arms, or other body parts as part of typical job functions.
• Environmental Conditions: Ability to perform work tasks in varying weather conditions to include extreme cold and heat.
• Cognitive and Sensory Requirements: Strong cognitive skills, including the ability to think critically, solve problems, process and retain information, have attention to detail, and communicate effectively using approved communication methods.