DOL TAP Lead Employment Navigator - Fort Bliss, TX

Join our team to assist and prepare approximately 200,000 servicemembers who separate annually from the United States Military as they begin a new chapter as civilians. The Department of Labor (DOL) Veterans’ Employment and Training Service (VETS) program requires contractor services to support these transitioning servicemembers through its highly successful Transition Assistance Program (TAP). This program is offered worldwide and includes job assistance workshops, employment counseling, and connections to approved government and non-government partners. Our team ensures servicemembers and their families have the necessary career tools and information to seamlessly transition into the civilian workforce.

About the role

This in-office, client-facing position has set office hours. The Lead Employment Navigator supports the Employment Navigator and Partnership Program (ENPP) and reports to a Regional Manager. You will assist military personnel in their transition to civilian occupations, providing individual counseling on the job search process, and supporting the utilization of the program through proactive marketing and outreach efforts.

Responsibilities

• Listen to servicemembers and spouses, analyze their expressed needs, suggest solutions, and assist with refinement of career action plans.
• Provide job search guidance, career advice, and ensure access to available employment-related resources.
• Assist with job matching of vacancy postings to servicemembers’ skills and work requirements.
• Provide labor market information, identify companies and industries in specific areas, capture required skills and experience, and offer advice on job applications.
• Assist clients in identifying necessary credentials and developing a path to fill qualification gaps through credentialing.
• Assist individuals with Career Readiness Standards (CRS) verification and serve as the DOL initial point of contact for warm handovers.
• Provide partnership overview services and connect transitioning servicemembers and/or spouses to DOL-approved government and non-government partners, as well as American Job Centers/State Workforce Agencies.
• Possess extensive knowledge of current labor market information.
• Provide resume and cover letter advice.
• Provide general information on apprenticeships, describe Registered Apprenticeship Programs and their benefits, and guide clients through tools for researching apprenticeship opportunities.
• Assist with training and mentoring Employment Navigators, and demonstrate sound organizational and positive leadership skills for site management support.
• Perform administrative functions for the office.
• Promote services using approved messages and materials to enhance program awareness, and conduct ongoing marketing and outreach to potential clients.

Requirements

• A High School Diploma and 5 years of military Transition Assistance Program (TAP) experience, or a Bachelor’s degree and 3 years of employment counseling or career counseling experience.
• Knowledge of the civilian workplace, translating military skills/language, assessing the job market, and researching/interpreting job requirements.
• Proficiency in Microsoft Suite applications and virtual meeting platforms.
• Ability to work well with the military community.
• High level of coordination, along with excellent written and verbal communication skills.
• Experience speaking in front of groups and engaging audiences.
• Ability to travel up to 10%.
• Experience managing and directing the activities of a team of 2-10 employees.

Benefits

Serco offers a comprehensive benefits package for full-time employees (part-time employees receive a limited package tailored to their role):

• Medical, dental, and vision insurance.
• Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract.
• 401(k) plan with employer matching funds.
• Tuition reimbursement program.
• Life insurance and disability coverage.
• Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, and ID theft protection.
• Birth, adoption, and parental leave benefits.
• Employee Assistance Plan.

For more details, visit Serco’s benefits page.

Pay

The salary range for this position is provided at the top of the posting. This range serves as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by factors including scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities.