Documentation Coordinator

About the role

The Documentation Coordinator operates within Philippine travel/DMC operations spanning leisure, ticketing, tours, hotels, transfers, groups, and MICE. The role ensures operational control through documentation-focused coordination, maintaining clear separation between confirmed facts, pending dependencies, and exceptions.

Responsibilities

• Reconcile documentation with business support, ensuring each checkpoint leaves a visible source, owner, status, and next action within Philippine travel/DMC operations.
• Coordinate Shroff Travel role documentation with status tracking, maintaining traceability and ownership.
• Review workflow and deadline management, ensuring documentation remains current and actionable.
• Document processes and generate reports, adhering to a documentation-focused, coordination-owned work profile.
• Maintain quality control through source verification, preventing downstream rework in the operational context.

Skills

• Use Shroff Travel Workflow Context and Operations Coordination confidently in a documentation-focused role.
• Apply data accuracy while tracking evidence and deadlines in a fast-paced environment.
• Document process compliance and escalate issues with clear reasoning.
• Exercise judgment in follow-up, especially when coordination depends on external confirmations rather than assumptions.

Decision Pattern Quality Standard

Strong documentation-focused coordination ensures operational control remains usable under the demands of Philippine travel/DMC operations. Completed work must be traceable, unresolved items must have owners, and repeated errors must be surfaced before causing downstream rework.

Position Details

Full-time, associate-level role. 100% remote within the United States.

Pay

Base salary: $41,000–$62,000 per year.