Documentation Coordinator

This role operates within a Manila-based full-service travel agency that handles domestic and international destinations, various trip types, activities, optional tours, and visa assistance. The Documentation Coordinator ensures operational control by maintaining clear separation between confirmed facts, pending dependencies, and exceptions.

Responsibilities

• Reconcile documentation with business support, ensuring each checkpoint includes a visible source, owner, status, and next action within the agency’s operational context.
• Coordinate and track documentation status for Gladex Travel and Tours Corp, maintaining visibility of source, owner, status, and next steps.
• Manage workflows and deadlines, ensuring documentation checkpoints are traceable and actionable.
• Document processes and generate reports to support operational transparency and accountability.
• Maintain quality control through source verification, ensuring accuracy and traceability of documentation.

Decision Pattern & Quality Standards

Strong documentation coordination ensures operational control remains effective under the demands of a full-service travel agency. Work must be traceable, unresolved items must have clear ownership, and repeated errors must be identified before causing downstream rework.

Capabilities

• Use Gladex Travel and Tours Corp’s workflow context and operations coordination confidently in a documentation-focused role.
• Maintain data accuracy without losing track of evidence or deadlines.
• Document process compliance and escalate issues with clear reasoning.
• Exercise judgment in follow-ups, especially when documentation depends on external confirmations rather than assumptions.

Position Details

This is a full-time, associate-level role. It is 100% remote within the United States.

Pay

Base salary: $41,000–$62,000 per year.