Documentation Control Specialist I (Onsite)

Job Summary

The Document Control Specialist I role is an entry-level position in our Document Management Group. The role will include multiple activities within a secured area. Document Control Specialists are required to handle documents promptly, accurately, and efficiently while maintaining a consistent flow from one department to the next.

Key Responsibilities

• Open and sort incoming mail to be routed to the correct internal department, or returned to the client according to our internal documentation.
• Identify and distinguish between the various types of incoming documents to ensure correct routing.
• Sort vehicle titles received by client, by state, template and document type and create batches with a high degree of accuracy.
• Maintain tracking logs for incoming mail.
• Ensure all interoffice items and client return packages include a routing cover sheet.
• Enter and create batch folder labels for the correct client and document type.
• Process all mail in date received order.
• Validate other agent's return client mail shipments as assigned.
• Utilize shipping software to return packages to clients.
• Complete and attach tracking tags to all mail trays.
• Use company proprietary software for research, data entry, and account follow-up activity.
• Follow instructions and maintain workflow standards.
• Attain production and quality goals.
• Adhere to all company policies and procedures.
• Execute escalated or expedited transactions.
• Perform other duties as necessary.

Ability to Work

• Work a flexible schedule as needed, including occasional mandatory overtime.

Minimum Qualifications And Experience

• A High School Diploma/GED.
• Strong knowledge of Microsoft Word, Excel, PowerPoint.
• Excellent interpersonal and collaborative skills to work effectively with teams throughout the organization.

Preferred Knowledge

• DMV title processing.

Workplace Environment

• Prolonged exposure to computer screens.
• Variable shifts for Day, Evening, Part-Time and Full-Time which can include Saturdays.
• Ability to lift or push up to 35 lbs.

Primary Schedule

The primary schedule will be 8:00AM to 4:30PM PST, Monday - Friday.

Compensation

The hourly rate range for this position is: $17.00 - $18.00