Documentation Admin.

Description

Position Purpose:
- This position is primarily responsible for administrative and clerical duties in support of the sales workflow coordinator team members with specific responsibility regarding account documentation, reporting, and follow-up to external territory managers and physicians.

Primary Duties And Responsibilities

• Ensure the requests and updates for account data is accurate and up to date.
• Review insurance verification notes to ensure what work is needed within the documentation department.
• Able to identify and professionally resolve documentation errors externally and internally within the Bard teams.
• Ensure all order confirmation requirements have been met for documentation review and approval to be completed.
• Adhere to phone compliance standards to include Medicare guidelines, HIPAA, ACW, and minimum productivity.
• Enter all daily production numbers and representative errors and submit daily sales logs to direct supervisor.
• Create files to be worked, copy coversheets, and provide documentation to the appropriate departments once completed.

Ancillary Duties And Responsibilities

• Fosters positive interactions for physician’s office staff with Liberator Medical Supply, Inc. to aid in the facilitation of continued long term working relationships.
• Maintain a positive work atmosphere that embodies Liberator’s philosophy- Professional excellence, teamwork and integrity.
• Performs other duties and tasks as assigned.

Reporting Relationship Responsibilities

• No supervisory responsibilities

Minimum Requirements Or Qualifications

• (To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• The requirements listed below are representative of the knowledge, skill, and/or ability required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

Education/Experience

• High School Diploma or general education degree (GED);
• one to two years related experience and/or training; or equivalent combination of education and experience.

Skills

• Language:
• Ability to read, analyze, and interpret medical supply publications, technical procedures, and/or training tools.
• Ability to write internal and external business correspondence. Ability to effectively present information and respond to questions from management, team members, and/or customers.

• Math:
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
• Ability to apply intermediate math skills.

• Reasoning:
• Ability to solve practical problems and deal with a variety of variables. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Advanced analytical reasoning to include ability to forecast exponentials within work flow processes and reason against outside factors.

• Computer:
• Knowledge of Microsoft Office Applications, Access or other database software.

• Telecommunications:
• ability to utilize or knowledge of call center telecommunications software

Licensure or Certifications required

• No certifications required

Work Requirements

• Ability to work some evening shifts, weekends, and overtime as needed

Physical Demands

• While performing the duties of this job, the employee is frequently required to walk, sit; use hands to finger, handle and feel as well as talk or hear.
• The employee is occasionally required to stand. The employee must occasionally lift and/or move up to 10 lbs.

Work Environment

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of position, the employee performs tasks in a temperature controlled office environment under normal office conditions.
• The noise level in the work environment is usually moderate.
• The work environment involves minimal exposure to hazards or physical risks, which require following basic safety precautions.

Disclaimer

• The above job description is meant to describe the general nature and level of work being performed; it is not intended to be an exhaustive list of all responsibilities, duties, and skills required for this position.
• The Company officers, mid-level, and entry level management staff may assign additional duties and responsibilities as needed.
• This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position.
• Employees will be required to follow any other job-related duties requested by their supervisor in compliance with Federal and State Laws.