Document & Referral Specialist - Medical Office

Description Are you highly organized, detail-oriented, and passionate about making a difference behind the scenes in health care? Join our mission-driven team at Community Health Center of the North Country, a Federally Qualified Health Center (FQHC), where your administrative talents support equitable, high-quality care for individuals and families in our community. Full-Time | Monday–Friday, Daytime Hours | No Nights, Weekends, or Holidays - Please note, this is a fully onsite position. Pay Rate: $18.39 per hour REPORTS TO: Practice Manager Why You’ll Love Working Here Work-life balance: Enjoy a predictable weekday schedule — no evenings, weekends, or major holidaysSupportive team culture: Be part of a collaborative environment where everyone’s contributions are valuedMission-focused impact: Help ensure continuity of care for patients by managing key documentation and referrals What You’ll Do As a Document and Referral Specialist, you’ll be a vital link between our clinical and administrative teams, keeping things running smoothly so patients receive timely, coordinated care. You’ll: Manage incoming and outgoing referrals, including tracking scheduling and follow-upProcess imaging and procedure ordersComplete prior authorizations for tests, procedures, and DMECommunicate with patients about referral appointments and missed follow-upsUnderstand insurance coverage and requirements for authorizationsTrack and retrieve medical records, diagnostic reports, and hospital notesMonitor and respond to incoming faxes, messages, and prescription linesReconcile interface issues in the EMRPrepare professional correspondence to patients and providersServe as backup receptionist when needed, greeting patients with warmth and professionalismProvide general administrative support to providers and nurses Requirements What We’re Looking For High school diploma or GED preferred1+ year of experience in a medical office or administrative healthcare setting (or equivalent training/education) is requiredWorking knowledge of medical terminology preferredStrong customer service, phone etiquette, and organizational skillsComfort with computers, EMRs, and multitasking in a fast-paced environmentCommitment to patient confidentiality and team collaborationExperience in a community health or FQHC setting is a plus Why Choose Us? Daytime Hours Only – No weekends, nights, or holidaysGenerous PTO – Vacation, sick, personal time, and paid holidaysRobust Benefits – Medical, dental, vision, FSA, 401(k), disability & life insurance If you're ready to make a meaningful difference with a team that’s dedicated to improving health care access and outcomes, we encourage you to apply today!