Medical Office Specialist

About the Role

As a Medical Office Specialist, you are the first point of contact for the families we serve. You perform a variety of duties, including check-in and check-out procedures, scheduling appointments, verifying insurance, and updating patient accounts. These duties are performed in accordance with federal, state, and local regulations, along with established priorities and procedures of the practice.

Our mission is to provide high-quality, compassionate healthcare to the families in our communities, treating each child as our own. Our staff and providers strive to make each encounter pleasant and informative while respecting the time and individual needs of our patients and families.

Responsibilities

• Greets patients or visitors via telephone or in person.
• Answers incoming calls politely and professionally.
• Registers new patients and updates existing patient demographics.
• Facilitates patient flow by notifying the Provider of patient's arrival, being aware of delays, and communicating with patients and clinical staff.
• Responds to patient, prospective patient, and visitor inquiries in a courteous manner; provides medical records, shot records, and other documents as requested.
• Scans pertinent information into the patient’s electronic medical record.
• Verifies patient insurance coverage.
• Collects insurance co-pays and/or charges for services.
• Schedules patient appointments.
• Maintains the reception and lobby area.
• Serves as the secondary point of contact for patient inquiries via phone, email, patient portals, or in-person.
• Provides accurate and timely information regarding appointments and general services.
• Coordinates with clinical and administrative staff to resolve patient concerns and ensure follow-up.
• Attends staff meetings.
• Manages time efficiently.
• Completes all mandatory training.

Quality & Customer Satisfaction

• Demonstrates commitment to superior patient and family experience.
• Collaborates with others to coordinate care, resolve concerns, and address the needs of patients and family members.
• Prioritizes safety by taking initiative to identify and eliminate risks.
• Respects and considers patient rights to privacy by complying with all HIPAA guidelines.

Interpersonal Skills

• Communicates professionally and appropriately.
• Builds strong working relationships.
• Identifies, analyzes, and solves problems.

Accountability and Productivity

• Accepts responsibility for decisions and actions.
• Utilizes appropriate resources to effectively and successfully execute responsibilities.
• Adheres to regulatory and company policies and procedures.

Requirements

• High school diploma or equivalent.
• Prior medical experience preferred.
• Knowledge and/or prior experience with insurance verification and patient accounts preferred.
• Working knowledge of computer applications.
• Prior experience with EMR preferred.
• Ability to speak, read, and write effectively.
• Demonstrates proper telephone etiquette.
• Ability to work independently without direct supervision.
• Ability to coordinate, analyze, observe, make decisions, and meet deadlines in a detail-oriented manner.

Working Conditions & Physical Requirements

• Indoor, temperature-controlled, smoke-free environment.
• May at times work under stressful situations.
• Handicapped accessible.

Benefits

• Paid Time Off
• Matching 401K
• Annual Merit Increases
• Mental Health and Counseling Programs
• Dental and Orthodontic Coverage
• Vision Insurance
• Health Care with Low Premiums
• Short-term Disability
• Access to Virtual Health & Wellness

Pay

Pay is determined by years of experience as well as location(s) of the office.