Document & Referral Specialist - Medical Office

About the role

Community Health Center of the North Country, a Federally Qualified Health Center (FQHC) in Ogdensburg, NY, seeks a Document and Referral Specialist to support equitable, high-quality care. This is a full-time, onsite position with predictable weekday hours (Monday–Friday, daytime), no evenings, weekends, or major holidays.

Responsibilities

• Manage incoming and outgoing referrals, including tracking scheduling and follow-up
• Process imaging and procedure orders
• Complete prior authorizations for tests, procedures, and DME
• Communicate with patients about referral appointments and missed follow-ups
• Understand insurance coverage and requirements for authorizations
• Track and retrieve medical records, diagnostic reports, and hospital notes
• Monitor and respond to incoming faxes, messages, and prescription lines
• Reconcile interface issues in the EMR
• Prepare professional correspondence to patients and providers
• Serve as backup receptionist when needed, greeting patients with warmth and professionalism
• Provide general administrative support to providers and nurses

Requirements

• High school diploma or GED preferred
• 1+ year of experience in a medical office or administrative healthcare setting (or equivalent training/education) required
• Commitment to patient confidentiality and team collaboration
• Experience in a community health or FQHC setting is a plus

Skills

• Working knowledge of medical terminology (preferred)
• Strong customer service, phone etiquette, and organizational skills
• Comfort with computers, EMRs, and multitasking in a fast‑paced environment

Benefits

• Generous PTO – vacation, sick, personal time, and paid holidays
• Robust benefits – medical, dental, vision, FSA, 401(k), disability & life insurance

Pay

$18.39 per hour

Schedule

Monday–Friday, daytime hours only; no nights, weekends, or holidays.