Document Production Supervisor (Secretariat Services)

Job Duties

• Supervise day-to-day work assignments across document production and secretariat support services, ensuring timely and accurate completion of requests
• Ensure quality service delivery through adherence to standard operating procedures, service expectations, and performance metrics; drive consistency and standardization
• Act as primary onsite contact for the client, building strong relationships and supporting evolving service needs
• Manage client inquiries and escalations, providing timely resolution and implementing solutions to prevent recurrence
• Enable team performance through clear priorities, regular communication, and structured feedback
• Manage workflow and staffing volumes, allocating resources effectively to meet demand and optimize productivity
• Oversee preparation and coordination of executive and governance materials, including agenda support, document production, formatting, version control, and timely distribution
• Support governance workflows, including tracking approvals, maintaining records, and ensuring accuracy and confidentiality of sensitive materials
• Drive process improvements, identifying opportunities to enhance efficiency, ways of working, and communication
• Drive adoption of standardized templates, procedures, and best practices across the team
• Partner with client and internal teams to improve workflow tools, technology usage, and service delivery
• Oversee QA/QC processes, ensuring high-quality, consistent outputs across all deliverables
• Serve as escalation point for team issues and defined workstreams
• Complete required administrative and operational reporting in line with established standards
• Maintain understanding of client business needs and identify opportunities to enhance service delivery
• Foster cross-training and teamwork to support service flexibility and performance
• Operate as a working supervisor, providing hands-on support to manage workload and maintain service levels
• Support client-defined initiatives and continuous improvement efforts

Qualifications

• Bachelor’s degree or equivalent experience required
• 2+ years’ supervisory experience, preferably within legal, banking, financial services, or large corporate environments
• 3+ years’ experience in document production, word processing, or executive/secretariat support services preferred
• Advanced MS Office skills with ability to produce, format, and manage complex documents and presentations
• Strong grammar, editing, and proofreading skills
• Demonstrated ability to manage teams, drive performance, and foster a culture of quality and continuous improvement
• Strong client service and stakeholder management skills, with ability to engage effectively in executive-facing environments
• Able to manage multiple priorities in a fast-paced, deadline-driven environment
• Excellent written and verbal communication skills
• Detail-oriented with ability to handle sensitive and confidential information
• Self-motivated with sound judgment and decision-making capability
• Experience with workflow tools and document technologies preferred

Additional Information

Randstad Resource Management's current salary range for this role is $83,200 to $87,360 / year. The salary range may be adjusted based on the applicable geographic location of the hired employee, and the range may change in the future. At Randstad Resource Management, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions may vary based upon, but not limited to education, skills, experience, proficiency, performance, shift and location. Depending on the role, in addition to base salary, the total compensation package may also include participation in a bonus, commission or incentive program.

Randstad Resource Management’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

Shift: Monday to Friday - 8:00am to 5:00pm

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All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.

Randstad Resource Management is an Equal Opportunity Employer, including disability/veterans.