Document Processing Specialist

About the role

Area of Interest: Patient Services. FTE/Hours per pay period: 1.0. Department: Health Information Management. Shift: Monday‑Friday, 8am‑4:30pm. Location: Dubuque, IA. Overview: We are hiring a Document Processing Specialist to join our team at UnityPoint Health! This role is accountable for the preparation, scanning, and verification of medical record documents for integration into the electronic patient record. The Document Processing Specialist ensures medical records are processed in accordance with standardized HIM system wide guidelines. In addition, the Document Processing Specialist is responsible for communicating all issues that impact quality or timely integration of the documents into the patient’s electronic record.

Responsibilities

• Accurately prepare paper medical records for scanning following standardized HIM system wide prep guidelines
• Scans paper medical records into the electronic health record using a scanning device
• Accurately indexes and verifies medical record images into the electronic health record following standardized HIM system wide document type guidelines
• Responsible for the verification batches of scanned medical record images are released into the appropriate quality review queue or committed into the patient’s electronic medical record
• Monitors and processes images from network file sweep folders
• Meet quality and productivity standards
• Upon request assist in the training of new hires by utilizing operational knowledge of prepping, scanning, and indexing processes
• Responsible for communication and reporting any system or workflow issues to appropriate leadership or team members
• Upon request, performs quality control and processing of reports
• Retrieves paper documents from defined patient care locations
• Customer Service: Promptly answers office phone calls or assists with phone coverage
• Frequently monitors incoming department faxes, as necessary
• Responds to and fulfills continuation of care requests, as necessary

Qualifications

• Education: Required – High school diploma or GED equivalent; Preferred – Completion of a Health Information Management program
• Experience: Required – Previous work history in health information services/medical records department or office experience; Preferred – One to three years of experience with an electronic health record or hospital/medical setting
• Licenses/Certifications – Valid driver’s license when driving any vehicle for work‑related reasons

Benefits

• Paid time off, parental leave, 401K matching and an employee recognition program
• Dental and health insurance, paid holidays, short and long‑term disability and more
• Pet insurance for your four‑legged family members
• Early access to earned wages with Daily Pay
• Tuition reimbursement to help further your career
• Adoption assistance to help you grow your family