Document Processing Specialist
CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 9,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. The company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for its standout culture. The Document Processing Specialist will support RoundPoint Mortgage Servicing LLC, responsible for the completion of letter fulfillment tasks under the direction of Correspondence Fulfillment Leadership, including letter preparation, transmission, and print vendor oversight to ensure letters are generated and delivered to customers throughout the mortgage life cycle of the loan.
Responsibilities
- Identify root cause and correct issues with data transmission to and from RoundPoint’s third party print vendors
- Monitor print vendor production performance and intervene to correct production issues as they emerge
- Front line oversight of print vendor performance against SLAs and contract requirements
- Oversight of automated processes in RoundPoint’s system of record
- Working with cross-department co-workers to ensure that all service delivery objectives are met
- Tracking and monitoring output to ensure items are delivered timely to the print vendor
- Contribute to continuous improvement projects to improve efficiency and lower costs
- Other work-related duties, as assigned
- Responsible for meeting RoundPoint’s commitment to compliance
Qualifications
- Experience with BFKS, required
- 2+ years of customer service experience, required
- Associate’s degree or equivalent combination of education/experience; bachelor’s degree, preferred
- Mortgage and/or legal experience, preferred
- Excellent communication and customer service skills
- Excellent prioritization and time management skills
- Proficient with Microsoft Office applications
Benefits
- Competitive compensation plan
- Medical, dental, and vision insurance
- 401K plan
- Company-provided short-term disability
- Employee assistance program
- Wellness program