Document Processing Associate (35786)

About the role

Join us as a Document Processing Associate and play a vital role in supporting our customer success team. This onsite position offers a dynamic environment where your skills in processing documents, ensuring security compliance, and assisting with process improvements will directly impact operational efficiency and customer satisfaction. If you're ready to thrive in a collaborative setting and contribute to meaningful projects, this is the opportunity for you.

Responsibilities

• Process documents accurately following established procedures
• Ensure security compliance and maintain confidentiality protocols
• Assist with process improvements
• Support customer success team operations

Required Skills

• At least two years of customer service or related experience
• Ability to process documents accurately following established procedures
• Strong understanding of security guidelines and confidentiality protocols
• Excellent communication and problem-solving skills
• Proficiency with Microsoft Office Suite and proprietary applications

Nice To Have Skills

• Experience with process documentation and training
• Data analysis and reporting capabilities
• Prior involvement in process improvement or project work

Qualifications

• High school diploma or equivalent required
• Some college coursework preferred

Pay

$18/hr W2 to $20/hr W2

Schedule

• 100% onsite
• Flexibility for overtime and potential shift extensions as needed