Document Indexing Lead
About the role
The Field Representative II oversees a team of approximately 12+ team members within the indexing department, responsible for inspecting, categorizing, classifying, and cataloguing documents electronically according to customer standards.
Responsibilities
- Train all table team members on projects varying depending on clients' requirements/instructions and SLAs (Service Level Agreements).
- Ensure all Production Time Sheets (PTS) are filled out correctly and provided to a manager at the end of the shift, and clockify data is reviewed.
- Ensure client instructions are handed out and old instructions are collected and destroyed.
- Demonstrate QC efficiency and ensure accuracy for each client.
- Maintain a workload capacity that maximizes each LDD/Indexing/QC individual's performance.
- Show knowledge of QC process.
- Answer questions from Indexers/QC individuals.
- Achieve customer satisfaction by consistently indexing, inspecting, compiling, and assembling projects accurately in a timely manner.
- Meet deadlines by working at a quick and steady pace while maintaining quality/error-free work.
- Achieve Time Productive statistics by meeting standards established by the facility.
- Achieve Quality Control items per hour rate in accordance with established company standards.
- Complete all paperwork in a timely, accurate, and legible manner.
- Troubleshoot problems by communicating effectively and promptly to manager.
- Prevent Indexing errors by maintaining an organized workstation.
- Participate as a contributor of standard operating practices (SOP) and site procedure guide documentations (SPG).
- Supports special projects and initiatives to improve processes and procedures.
Qualifications
- Office indexing, collating, extreme attention to detail.
- Typing skills.
- Basic PC skills.
- Knowledge of reading and writing English for business purposes.
- Experience leading small teams is a plus.
- Experience indexing documents is a plus.
Knowledge, Skills and Abilities
- Attention to detail.
- Able to use mail sorting equipment.
- Must be able to work in a team environment by maintaining positive, productive relationships with co-workers, management, sales, and production departments.
- Must be able to adapt to changing situations and be flexible.
- Must be able to perform repetitive work by continuously executing different tasks according to set procedures, sequence, or pace while maintaining quality and output standards.
Working Conditions, Mental and Physical Demands
- Lift boxes 25lbs or less.
- Position requires long periods of sitting and standing.
- Using required office supplies.
- Handling large amounts of paper documents.
About Us
Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future.
JOB INFO
- Job Identification : 7066
- Job Category : Service Delivery
- Posting Date : 2026-05-15T18:02:10+00:00
- Job Schedule : Full time
- Locations : Parma, OH, United States
- Salary Range : $18.00 - $20.00
- Driving requirements : Non-driver
- Sign-on Bonus : No