Document Indexing Lead

About the role

The Field Representative II oversees a team of approximately 12+ team members within the indexing department, responsible for inspecting, categorizing, classifying, and cataloguing documents electronically according to customer standards.

Responsibilities

• Train all table team members on projects that may vary depending upon clients' requirements/instructions and SLAs (Service Level Agreement).
• Ensure all PTS (Production Time Sheet) are filled out correctly and provided to a manager at the end of the shift.
• Ensure client instructions are handed out and old instructions are collected and destroyed.
• Demonstrate QC efficiency and ensure accuracy for each client.
• Maintain workload capacity for each LDD/Indexing/QC individual.
• Show knowledge of QC process.
• Answer questions from Indexers/QC individuals.
• Achieve customer satisfaction by consistently indexing, inspecting, compiling, and assembling projects accurately in a timely manner.
• Meet deadlines by working at a quick and steady pace while maintaining quality/error free work.
• Achieve Time Productive statistics by meeting standards established by the facility.
• Achieve Quality Control items per hour rate in accordance to established company standards.
• Perform indexing tasks in accordance with business needs by being flexible.
• Maintain internal and external customer satisfaction by communicating in a professional manner.
• Comply with reporting requirements by completing all required paperwork.
• Participate as a contributor of standard operating practices (SOP) and site procedure guide documentations (SPG).
• Coordinate day to day workflow of the team.
• Assist manager in training, mentoring, and developing team members within assigned areas.
• Ensure compliance and revision of documentation/processes for internal controls and internal/external.
• Recommend new/improved procedures to improve productivity and skillful job performance.
• Develop strong working relationships and provide excellent customer service to internal customers.
• Provide feedback/input for team member’s performance appraisals to management.
• May perform certain duties in management's absence and other duties as assigned.
• Achieve customer satisfaction by consistently indexing documents accurately and identifying areas of opportunity for improvement.

Qualifications

• Office indexing, collating, extreme attention to detail.
• Typing skills.
• Basic PC skills.
• Knowledge of reading and writing English for business purposes.
• Experience leading small teams is a plus.
• Experience indexing documents is a plus.

Knowledge, Skills and Abilities

• Attention to detail.
• Able to use mail sorting equipment.
• Must be able to work in a team environment by maintaining positive, productive relationships with co-workers, management, sales and production departments.
• Must be able to adapt to changing situations and be flexible.
• Must be able to perform repetitive work by continuously executing different tasks according to set procedures, sequence or pace while maintaining quality and output standards.

Working Conditions, Mental and Physical Demands

• Lift boxes 25lbs or less.
• Position requires long periods of sitting and standing.
• Using required office supplies.
• Handling large amount of paper documents.

About Us

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future.

Invest In Yourself

If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow. At Ricoh, you can choose from a broad selection of medical, dental, life, and disability insurance options. Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments. Augment your education with team member tuition assistance programs. Enjoy paid vacation time and paid holidays annually. Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.