Document Controller & QA Administrator

About the role

Creative Modular Construction (CMC) is committed to operational excellence, quality assurance, and continuous improvement across all areas of modular construction. Our team values integrity, collaboration, innovation, and accountability while maintaining high standards in compliance and quality management.

Key Responsibilities

• Administer the CMC DMS, including folder structure, access controls, version management, and conversion of approved documents to locked PDF formats
• Assign permanent document numbers and perform QA reviews for formatting, naming, sections, and chain-of-reference compliance
• Publish approved documents, archive superseded versions, and maintain document registers
• Manage the full document lifecycle, including draft, QA review, approval, publication, periodic review, archival, and retention/disposal
• Cookordinate and administer internal quality audits, maintain QA records and registers, and track non-conformances and corrective actions
• Support external ISO and regulatory audits by preparing document and records evidence packages
• Enforce document and records control procedures, including controlled copies, legal holds, and destruction requirements
• Maintain and distribute official company document templates and QA forms
• Support Document Owners and Process Owners with numbering requests, QA training, and communication of revisions or audit findings
• Aid with QA data analysis, trend reporting, and continual improvement initiatives

Qualifications / Requirements

• Education: Associate degree or equivalent required, Bachelor’s degree in Business, Quality, or Information Management preferred
• Experience: 3+ years combined document control, records management, and QA administration experience required, 5+ years in construction, manufacturing, or ISO 9001 environments preferred
• Technical Skills: Proficiency in Microsoft Office applications, including Word and Excel, Experience with DMS, SharePoint, or EDMS platforms, Strong understanding of version control, audit trails, QA record-keeping, and document retention practices, Experience with QA software and non-conformance tracking preferred
• Core Competencies: Exceptional attention to detail and document accuracy, Strong organizational and compliance management skills, Quality process orientation and commitment to ISO standards, Effective written and verbal communication skills, Strong problem-solving and continual improvement mindset