Document Control Specialist II (Onsite: Sacramento, CA)

Job Summary

The Document Control Specialist II role is a position in our Document Management Group in the Research Team. The role will include multiple activities within a secure area. Document Control Specialists are required to handle documents in a timely, accurate, and efficient manner while maintaining a consistent flow from one department to the next.

Key Responsibilities

• Partner with various departments to research and locate missing titles, file batches, and fix errors when they occur, using available resources and investigative skills.
• Attention to Detail; good organizational skills; adaptability; demonstrate consistent accuracy and thoroughness; efficient and timely completion of work.
• Use company proprietary software for research and data entry.
• Retrieve perfecting documents from a secured vault repository.
• Handle documents in a timely and efficient manner while maintaining consistent flow from one department to the next.
• Ensures that the assigned work is always completed within our service level agreements.
• Follows established procedures and compliance requirements.
• Aid in all areas of the department as needed (Scanning, Verifying, Quality Control, ICM and TV).
• Analyze documents to determine the appropriate action and routing based on document type and client requirements or expectations.
• Process title documents with a high level of accuracy and quality through complex sorting, logging, identifying, matching, entering, auditing, routing, and researching as required.
• Solicit customer feedback to improve service.
• Ability to work a flexible schedule as needed, including occasional overtime.

Minimum Qualifications And Experience

• High School Diploma/GED and 1-3 years’ experience in a related field or any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience.
• Requires strong knowledge of Microsoft Word, Excel, PowerPoint.
• Excellent interpersonal and collaborative skills to work effectively with teams throughout organization.
• Ability to work in a fast-paced environment, receptive to change and able to multitask.
• Ability to learn processes and procedures quickly.
• Ability to prioritize workload and produce quality results.

Preferred Experience

• Knowledge of DMV title processing.
• Knowledge of Kofax & TMS.
• Attention to detail.
• Strong communication skills.

Compensation

The hourly rate range for this position is: $21.00 - $23.00. The final pay for this position will be determined by multiple factors including, but not limited to, location, education, experience, training and skills.